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Accuray Inc - Field Service Engineer III Resume Example

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Hannah Wood
XXX XXXXXX XXXXXX, Forty Fort, PA 18704 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Highly trained in Biomedical Technology with strong clinical abilities and a successful career in both Radiation Therapy and Clinical Engineering facilities. Proactive and organized with passionate commitment to first rate patient care. A service-orientated Field Service Engineer with a 15 year background in Hospital or Clinical environments. Excellent  communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Computers and Electronics
  • Engineering and Technology
  • Equipment Selection
  • Troubleshooting
  • Physics
  • Equipment Maintenance
  • Systems Analysis
  • Repairing
Experience
Field Service Engineer III 10/2006 to Present
Accuray Inc. Sunnyvale , CA
  • Provide repair, upgrade, and maintenance support for TomoTherapy HiArt and CyberKnife systems located at customer sites, throughout the world. Support is provided to the customer remotely by phone, internet and by on site visits, as determined by the machine status or customer requirements. Promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities. Self management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately and customer satisfaction is optimized. Accurate and clear documentation of work activities are to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records. Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling. Assist in the training of FSEs, other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required. Work with other FSEs and/or Customer Support Staff  on CyberKnife or TomoTherapy products as required Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing. Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training. Assist in the development of service documentation, in conjunction with the Accuray Customer Service team. Assist in the new installation of TomoTherapy and CyberKnife systems at customer sites, as available. Assist in identification and development of Field Support tools and test equipment. Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance    
Technical Support Engineer 02/2005 to 10/2006
Olympus America Inc. Allentown, PA
Responsible for all facets of providing centralized customer support concerning all Medical Systems Group's electronic video,personal computers and network products to OAI customers,Sales Representatives.Field Service Engineers (FSEs) and other related departments. Provide technical assistance to product managers and investigate and resolve issues/ problems concerning all Medical products, update incident tickets and enter information in department data bases to permit generation of accurate reports requiring frequency of incidents and costs of repairs. Prepare and maintain technical manuals, reports, documentation and other related materials for the Image Manager product. Update incident tickets and enter information in department database. Ensure integrity of data provided (prior to entry). Provide 24/7 technical support on a rotating basis as required. Perform other duties as assigned,
Clinical Biomedical Engineering Technologist 07/1996 to 02/2005
Mercy Hospital Scranton, PA
  • Perform and document biomedical equipment repairs and test new and repaired biomedical equipment. 
  • Perform and document scheduled inspections, maintenance and electrical safety tests of biomedical equipment to maintain conformance to code requirements. Investigate and recommend remedial action on incidents involving biomedical equipment.
  • Train Medical staff in the safe use of biomedical equipment.
  • Maintain inventory of biomedical equipment necessary to minimize disruption of patient care.
  • Technical liaison to Radiation Oncology Department and outside service companies to maintain linear accelerators and simulator in the Department of Radiation Oncology. Work with outside service representatives to repair equipment in Radiation Oncology as necessary.
Physics Assistant 07/1991 to 07/1996
Mercy Hospital Scranton, PA
  • Performed as a liaison with Department of Biomedical Engineering and outside service companies to maintain linear accelerators, high dose rate after loading equipment, simulators and computers in the Department of Radiation Oncology and Medical Physics.
  • Assist outside service representatives with repair of mechanical equipment as necessary.
  • Responsible for collection and processing mechanical quality assurance data for accelerators. Assisted Medical Physicist on a weekly quality control data and data entry in the quality control program.
  • Performed specific Radiation Safety assignments. Fabricated custom treatment aids for Radiation Oncology patients.
  • Coordinated production of photon and electron blocks. 
Treatment Aide Tecnologist 08/1987 to 07/1991
Mercy Hospital Scranton, PA
  • Coordinated the production of photon and electron blocks utilizing cerrobend and lead alloy.
  • Fabricated treatment aid devices including masks/molds, custom bolus,and immobilization devices used to treat Radiation Oncology patients.
Education
Associate of Applied Science: Biomedical Medical Equipment Technology Jun 1989 Johnson Colledge - Scranton, PA
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Resume Details

This is a real resume for a Field Service Engineer III in Forty Fort, Pennsylvania with experience working for such companies as Accuray Inc, Olympus America Inc, Mercy Hospital. This is one of the hundreds of Field Service Engineer III resumes available on our site for free. Use these resumes as templates to get help creating the best Field Service Engineer III resume.

Previous Companies:

  • Accuray Inc
  • Olympus America Inc
  • Mercy Hospital

Previous Job Positions:

  • Field Service Engineer III
  • Technical Support Engineer
  • Clinical Biomedical Engineering Technologist
  • Physics Assistant
  • Treatment Aide Tecnologist

Schools:

  • Johnson Colledge

Level of Education:

  • Associate of Applied Science

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