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Matrex Exhibits Inc - Field Service Director Resume Example

Scarlett Watson
XXXXX XXXX XXX XXXXX , Saint Charles , IL 60175 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Client Services Manager with a 14 year background in Exhibits, meetings and events. Solid history of achievement in customer satisfaction. Highly motivated leader with strong organizational and prioritization abilities. Proactive with excellent communication and time management skills.

Skills
  • Administration and Management
  • Critical Thinking
  • Complex Problem Solving
  • Negotiation
  • Time Management
  • Management of Personnel Resources
  • Service Orientation
  • Troubleshooting
  • Operations Analysis
Experience
Field Service Director 10/2007 to 10/2014
Matrex Exhibits Inc. Addison, IL
  • Manage staff, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with CEO, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Monitor vendors to ensure that they efficiently and effectively provide needed services while staying within budgetary limits, including contract negotiation
  • Direct and coordinate onsite services for exhibitors including, booth labor, electrical, furnishings, catering, attendee badges, transportation, audio visual equipment and presentations, booth staffing, and special services
  • Manage event logistics
  • Ensure billing accuracy for all provided vendors and services, while also maintaining 99% accuracy of pre-show estimate
  • Solicits feedback from other departments to identify areas for improvement to enhance the client satisfaction
  • Identify operational challenges in department and determine how best solve those challenges and develop alternative solutions
  • Effectively manage over $8 million in annual sales
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Plan and develop programs, agendas, budgets, and services according to client requirements, including RFP compliance
  • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events
Realtor Sales Associate 07/2002 to 09/2010
Baird & Warner Real Estate Schaumburg, IL
  • Present purchase offers to sellers for consideration
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
  • Compare a property with similar properties that have recently sold to determine its competitive market price
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting
  • Coordinate appointments to show homes to prospective buyers
  • Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred
Client Services Manager 04/1995 to 06/2002
The Design Agency Arlington Heights, IL
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
  • Organize registration of event participants
  • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
  • Review event bills for accuracy, and approve payment
  • Evaluate and select providers of services according to customer requirements
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
  • Hire, train, and supervise support staff required for events
  • Negotiate contracts with service providers and suppliers such as hotels and convention centers
  • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events
Education
High School Diploma: Jun 1984 Morton East High School - Cicero, IL
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Resume Details

This is a real resume for a Field Service Director in Saint Charles, Illinois with experience working for such companies as Matrex Exhibits Inc, Baird & Warner Real Estate, The Design Agency. This is one of the hundreds of Field Service Director resumes available on our site for free. Use these resumes as templates to get help creating the best Field Service Director resume.

Previous Companies:

  • Matrex Exhibits Inc
  • Baird & Warner Real Estate
  • The Design Agency

Previous Job Positions:

  • Field Service Director
  • Realtor Sales Associate
  • Client Services Manager

Schools:

  • Morton East High School

Level of Education:

  • High School Diploma

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