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Arrow S3 - Field Sales Support Manager Resume Example

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Liam Johnson
XXXXX XXXXXXX XXXXXX, Fair Lawn, NJ 07410
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Goal oriented and highly reliable customer service professional with proven results in management, team leadership and sales support.
Outstanding communication skills, highly motivated, and committed to excellence.
Skills
  • Administration and Management
  • Customer and Personal Service
  • Complex Problem Solving
  • Computers and Electronics
  • Management of Material Resources
  • Judgment and Decision Making
Experience
Field Sales Support Manager Apr 2013Present Arrow S3 Hackensack, NJ
  • Support and direct the daily activities of sales executives for national telecommunications company (subsidiary of Arrow Electronics, an international, Fortune 200 company);
  • Manage all aspects of product quote preparation, from initial requests through customer review, acceptance and booking;
  • Collaborate with credit and collection departments to resolve customer billing issues and approve credits; part of team that successfully recovered 2.3 million dollars of unbilled revenue for 2013;
  • Renewed over 1.5 million in onsite and maintenance contracts in 2013;
  • Local coordinator of corporate assets management program;
  • Act as manager designee when VP of Customer Service is not available;
  • Interface with Fortune 500 companies to resolve technical and billing issues;
  • Facilities manager for 15,000 square foot office; contact for computer repairs, alarm company, and building management;
  • Monitored, ordered, and approved payment for equipment and supplies.
Manager of National Account Group Nov 1991Apr 2013 Arrow S3 Hackensack, NJ
  • Supervised and directed the daily activities of 19 national account managers;
  • Performed yearly job evaluations;
  • Team leader responsible for developing telecommunications monitoring system resulting in the increase of customer base from 300 to 2200 customers;
  • Directed high volume national customer service call center; audited call statistics for quality assurance;
  • Worked with dispatch staff members to ensure the timely resolution of customer issues by the technical staff.
Education
Digital and Microprocessor Technology : Electronics Jun 1984 Lyons Institute of Technology Hackensack, NJ
High School Diploma : College prep Kennedy High School Paterson, NJ
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Resume Details

This is a real resume for a Field Sales Support Manager in Fair Lawn, New Jersey with experience working for such companies as Arrow S3. This is one of the hundreds of Field Sales Support Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Field Sales Support Manager resume.

Previous Companies:

  • Arrow S3

Previous Job Positions:

  • Field Sales Support Manager
  • Manager of National Account Group

Schools:

  • Lyons Institute of Technology
  • Kennedy High School

Level of Education:

  • Digital and Microprocessor Technology
  • High School Diploma

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