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Ortho Clinical Diagnostics - Field Engineer Resume Example

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Jackson Thompson
  • XXXXX X XXXX XXXXX, Phoenix, AZ 85048
Professional Summary

Dedicated Field Service Engineer with 15 years of experience combining technical, management, and customer service expertise, with the ability to multi-task as well as utilize creative solutions to address and resolve many technical challenges. Looking for a position as Regional Service Management  in a fast growth company.


  • Management of Personnel Resources
  • Management of Material Resources
  • Customer and Personal Service
  • Time Management
  • Judgment and Decision Making
  • Critical Thinking
  • Service Orientation
  • Troubleshooting
Field Engineer, 04/2010 to Present
Ortho Clinical Diagnostics Phoenix, AZ
I provide technical service support in the hospital / clinic laboratory environment. I Conduct technical analysis of OCD Equipment and OCD product implementations, modifications and enhancements to product and systems in accordance with customer specifics. Also install, operate, maintain, and modify all OCD Diagnostic equipment. I Conduct technical training and product briefing with customers, vendors and company representatives as needed. Manage all territory responsibilities including Preventive Maintenance & upgrades including software & hardware Determine technical solution in accordance with product and customer specifications. I have been assigned to the RSPL 2.0 Pilot team, OCD Market reform project, Field Advisory Council, The New Hire Training and Mentoring team. Have been awarded the Service  Ambassadors Award 2012 & 2013, and The Gold Encore Award.
Field Engineer III, 03/2002 to 04/2010
Nikon Instruments INC Chandler, AZ
Working on-site at INTEL Fab 11X & Fab 12 sustaining and providing maintenance. Trained all Levels of Nikon Instruments Field Engineers on installs,  preventative maintenance, and Advance troubleshooting. Performed all levels of  diagnostic and Troubleshooting associated with the Optistation 7. Helped develop  the training manuals and materials for Intel Technicians along with training Level - I & Level - II Intel engineers on  preventative maintenance, & troubleshooting procedures. Managed a 10 person installation and modification team in Ireland for Fab 24. I worked with the sales and marketing team to meet and exceed all target dates. I was also on the Regional Interview Team and awarded for excellent customer support and safety performance by Intel
Installations Engineer, 03/2009 to 03/2010
Nikon Precision Chandler, AZ
Managed a 4 person crew performing precision tool cabling and construction at    Intel Fab's, Integration of products into the customer's fabrication facility. Ensuring all cabling work is performed according to procedures. Assisting in authoring technical illustration and CAD support for site preparation. Ability to follow circuit diagrams and troubleshoot to the component level     
Field Engineer III, 03/2001 to 03/2002
Tokyo Electron America, INC Albuquerque, NM
As a Certified Level I/II Field Engineer, I supported Act 8 200mm and Act 12 300mm Clean Track, plus advanced level Robotics and Process Certifications on Clean Track. I provided engineering for Intel fab 11 and fab 11x, which included out of control processes, upgrades, modifications, and customer training. I also provided support on systems using Lyn ix, JDos, Hyper-terminal and protocol software that teaches three and four axis robot systems. I provided customer service training on equipment and processes, as well as serving on the Site Safety Council.
Field Engineer III , 03/2000 to 03/2001
Hitachi America Ltd Albuquerque, NM
I performed as a Level III Engineer providing troubleshooting along with training Level - II and Level - I engineers. Supported Metal Etch Department with the 856 to 858 process conversions. Acting night shift lead I managed the on site hard down tools as well as support the department with Process conversion. I was responsible for software upgrades, as well as hardware upgrades and interfacing  with the Automation group and tool networks. I was also on the Regional Interview Team and awarded for excellent customer support and safety performance by Intel.
Equipment Engineer / Shift Lead, 03/1999 to 03/2000
Texas Instruments Dallas, TX
I set the direction for Multivendor Services by Coordinating all the vendors support for CMP start up at DMOS4. Developed training for all Engineers and Operators in the CMP group. Worked with the install & design team on tool lay out. Established methods and analysis to predict spare parts for product support. Worked with the Texas Instruments Process Engineers on development of CMP   processes for IPEC 372M, 472M, and AV676. Managed a 4 person Engineering team that was responsible for the New Puma Robotics program. Night Shift Lead with a 10 person crew, Maintained a 97% Equipment up time on and 100% PM on time completion rate. a Skilled at performing diagnostics and troubleshooting problems associated with CMP and High-energy Implant systems and installations
Senior Technician / Line Lead, 03/1996 to 03/1999
Ipec Planar Phoenix, AZ
Worked on-site at Texas Instruments Dmos V, providing maintenance on the Ipec CMP tools. Developed preventative maintenance training specifications and communicated requirements to all Texas Instruments CMP Process and Equipment Engineers. Managed an 8 person installation and modification team for phase II CMP tool installations at Dmos V. My team was able to meet and exceed  all target dates and budget requirements on 75% of all Ipec CMP equipment  installed at Dmos V.  
Senior Technician   (1996 – 1997)   Managed a 16 person team of Technician in all phases of manufacturing capital CMP Equipment, including mechanical, pneumatic, vacuum, fluid systems and robotics. Headed up a Escalation team of 6 Senior Technicians, on a national on site drain modification. Worked with Engineering team on the creation of a better flowing drain for the 472M. Assisted in the engineering and installation of the Nova Scan 2000, as well as quality assurance for final wafer check on the 372M. I have a strong knowledge of current manufacturing practices, and a clear vision to accomplish the company goals, accompanied with an outstanding ability to plan, schedule and complete projects.
Registered Professional Engineer: Engineering, Texas A & M University - Dallas, TX
Completed coursework towards Registered Professional Engineer, 1999
Bachelor of Science: Automated Manufacturing (Robotics), May 1993 ITT Technical Institute - West Covina, CA
Associate of Science: Electronic Engineering, May 1992 ITT Technical Institute - West Covina, CA
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Resume Details

This is a real resume for a Field Engineer in Phoenix, Arizona with experience working for such companies as Ortho Clinical Diagnostics, Nikon Instruments Inc, Nikon Precision. This is one of the hundreds of Field Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Field Engineer resume.

Previous Companies:

  • Ortho Clinical Diagnostics
  • Nikon Instruments INC
  • Nikon Precision

Previous Job Positions:

  • Field Engineer
  • Field Engineer III
  • Installations Engineer
  • Equipment Engineer
  • Shift Lead


  • Texas A & M University
  • ITT Technical Institute

Level of Education:

  • Registered Professional Engineer
  • Bachelor of Science
  • Associate of Science

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