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Verizon Communications Inc - Fiber Network Technician Resume Example

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Samantha Washington
XX XXXXXXXX XXX, Pittsburgh, PA 15205
Ph: XXXXX XXX XXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Network Technician with solid history of achievement in Telecommunications. Motivated leader with strong organizational and prioritization abilities.

Skills
  • Complex Problem Solving
  • Telecommunications
  • Judgment and Decision Making
  • Troubleshooting
  • Active Listening
  • Customer and Personal Service
  • Computers and Electronics
  • Networking (LAN, WAN, WiFi)
Experience
Fiber Network Technician Oct 2011Present Verizon Communications Inc Pittsburgh, PA Responsible for Tier 2 triage trouble reports, fault isolation, dispatching technicians when required, interacting with internal/external customers to resolve/close trouble reports for fiber based voice, data, video services. Also responsible for evaluation & resolution of provisioning fallout for fiber based voice, data, video services.
  • Order Control - Overall service order control point. Perform order fallout analysis and correlation 
  • Provisioning Control - Analyze & resolve network provisioning fallout (OLT, ATM Switch, Gateway Router & Class 5 Voice Switch) Perform end to end acceptance testing. Analyze & resolve order flow fallout between network provisioning & order control systems. Provide support for the Installation & Maintenance Technicians
  • Maintenance Control - Perform overall maintenance control functions for all network related & undetermined troubles 
Strong understanding of PC components, functionality ability to work on the equipment while sending/receiving data. Knowledge of communication LAN/WAN networking components (PCs, Routers, Multiplexers, Bridges, Switches etc.). Ability to work with customers, on the telephone, to isolate/resolve problems with that equipment at customer location or in fiber network.

Customer Support Analyst Feb 2007Oct 2011 Verizon Communications Inc Hampton, Va Answer incoming calls from customers with order inquiry and/or trouble reports and act as the initial point of contact for provisioning and/or maintenance customer inquiries concerning fiber based voice, data and/or video services.
  • Issue customer initiated service order corrections and changes.
  • Create trouble reports 
  • Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases 
  • Perform data analysis and isolation of trouble conditions 
  • Provide customers with trouble status 
  • Provide Home Network Equipment Support to customers
Strong understanding of communication networking components (i.e., Routers, LAN topology, Ethernet & Network Interface Cards) as well as MS Windows and PC hardware/software.

Customer Support Representative Nov 2003Feb 2007 Dendrite International Chesapeake, VA
  • Developed training to help prepare team members for upcoming issues with Windows XP; Office XP; One Note; Windows Journal and Outlook 2003 on the Toshiba M200 as well as SAP Certification Readiness exams

  • Structured and maintained team personnel and phone coverage for weekend coverages
  • Maintained an average QA (Quality Assurance) score of 98.24% between November 2003 and February 2007

Information Systems Technician Aug 1998Aug 2002 United States Navy Norfolk, Va
  • Managed and Administered over 2200 profile accounts while on board the USS Kearsarge (LHD-3)
  • Performed nightly and monthly backups on the Windows NT servers while stationed at NCTAMSLANT Norfolk, Va
  • Maintained and created user email accounts
  • Assisted in converting the network from Windows NT to Windows 2000 Client and Server platforms while on board the USS Kearsarge (LHD-3)
Education
Associate of Science : Computer and Information Science Nov 2003 E.C.P.I College of Technology Virginia Beach, VA Majored in IT/Networking & Security Management with focused studies in Windows Professional, Windows Server platforms; Network Infrastructure Administration; Windows Network Management; Network Defense & Countermeasures; Network Security Management; E-Commerce in the Global Market; Critical Thinking as well as Intercultural Communications.
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Resume Details

This is a real resume for a Fiber Network Technician in Pittsburgh, Pennsylvania with experience working for such companies as Verizon Communications Inc, Dendrite International, United States Navy. This is one of the hundreds of Fiber Network Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Fiber Network Technician resume.

Previous Companies:

  • Verizon Communications Inc
  • Dendrite International
  • United States Navy

Previous Job Positions:

  • Fiber Network Technician
  • Customer Support Analyst
  • Customer Support Representative
  • Information Systems Technician

Schools:

  • E.C.P.I College of Technology

Level of Education:

  • Associate of Science

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