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Case Pro Inc - Federal Certified Pharmacy Technician Resume Example

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Benjamin Taylor
XXXX XXXXX XXXX XX , Virginia Beach , VA 23462 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXX
Professional Summary


Well-trained administrator with 15+ years' experience
collectively from healthcare (pharmacy), accounting, human resources and
customer service. Patient-focused Certified Pharmacy Technician known for
demonstrating sensitivity and discretion in handling patient information. Dependable
multitasker with a keen eye for detail. Certified in Health Services
Management and a Certified Pharmacy Technician (CPhT). Excellent written
and oral communication alongside a positive attitude. 



Skills
  • Clerical
  • Time Management
  • Customer and Personal Service
  • Patient-oriented approach
  • Certified Pharmacy Technician (CPhT) 
  • Certified Health Service Management 
  • Process improvement with Microsoft Office
  • Performance tracking and evaluation
  • Employee engagement
  • Complex problem solving
  • Talented multitasker
  • Results-oriented
Experience
Federal Certified Pharmacy Technician 08/2009 to Present
Case-Pro Inc. Virginia Beach, VA
  • Educate patients, staff, and or nurses on proper medication use, dosage, and potential side effects, warning of any possible drug interactions.
  • Communicate with physicians and other healthcare providers to monitor efficacy of prescribed treatments, recommending alterations to therapeutic regimens.
  • Enter information into medication input software, maintaining precision to ensure patient safety.
  • Count controlled substances by hand, accurately measured liquids, and reconstituted powdered medications.
  • Handle medical records with sensitivity and confidentiality while maintaining strict adherence to all HIPAA Privacy and Security Regulations.
  • Identify and resolve potential drug interactions, communicating any concerns to pharmacist.
  • Maintain comprehensive working knowledge of current coding standards and procedures.
  • Deliver prompt and courteous customer service, swiftly resolving patient complaints, concerns, and inquiries.
  • Fill an average of 250 prescriptions and refill requests per day.
  • Manage security programs designed to protect personnel, facilities, and information.
  • Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
  • Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
  • Review reports of suspected fraud to determine need for further investigation.
  • Examine records, reports, or other documents to establish facts or detect discrepancies in compliance with JCAHO (Joint Commission on Accreditation of Healthcare Organizations).
Certified Pharmacy Technician / Lead Technician 05/2006 to 07/2012
Rite-Aid Pharmacy Virginia Beach, VA
  • Educated customers on proper medication use, dosage, and potential side effects, warning of any possible drug interactions.
  • Assisted customers in choosing over-the-counter medications, supplements, or healthcare equipment.
  • Communicated with physicians and other healthcare providers to monitor efficacy of prescribed treatments, recommending alterations to therapeutic regimens.
  • Coached new hires and pharmacy interns to encourage skill-building in a supervised environment.
  • Substituted equivalent generic drugs to reduce cost to patient while maintaining therapeutic efficacy.
  • Delivered prompt and courteous customer service, swiftly resolving customer complaints, concerns, and inquiries.
  • Researched prescription coverage denials, communicating with insurance providers to resolve billing concerns.
  • Performed weekly cycle-counts and periodic audits of medication storage.
  • Filled an average of 300+ prescriptions and refill requests per day.
  • Reviewed patient information, insurance coverage, and prescription instructions to verify thoroughness and accuracy.
Parts Coordinator / Junior Accountant 05/2005 to 09/2008
La-Z-Boy Furniture Galleries Warehouse Virginia Beach, VA
  • Addressed customer billing inquiries by mail, email, and phone, providing prompt response to all concerns.
  • Maintained company financial database, inputting accounting data into computer system.
  • Conversed with clients to resolve concerns and settle outstanding bills.
  • Reviewed client billing information and services rendered, creating associated invoices.
  • Oversaw collection process to obtain missing funds, communicating with customers to resolve billing disputes.
  • Compiled accounting statements to prepare annual profit and loss statements.
  • Implemented fully electronic bookkeeping procedures, transferring accounting files to QuickBooks and Excel spreadsheets.
  • Reviewed clients' receipts, bank statements, and other financial data to recreate accounting documents.
  • Evaluated journal entries to maintain accurate reports.
  • Researched and settled unusual, intricate, and unanticipated discrepancies.
  • Directed shipping and receiving of merchandise, ensuring accuracy of all orders.
  • Interpreted written work orders to establish assigned tasks and associated resource needs.
  • Performed periodic reviews of warehouse inventory to determine stock levels.
  • Completed daily production logs and work tickets, documenting accurate number of units processed.
Office Manager 05/2003 to 05/2005
La-Z-Boy Furniture Galleries Virginia Beach, VA
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Entered new employee-banking data, managing personal information with sensitivity.
  • Addressed customer billing inquiries by mail, email, and phone, providing prompt response to all concerns.
  • Maintained company financial database, inputting accounting data into computer system.
  • Conversed with clients to resolve concerns and settle outstanding bills.
  • Managed cash deposits while strictly adhering to correct accounting practices.
  • Created mutually beneficial relationships with customers.
  • Trained employees on store policies and customer service standards.
  • Reduced store shrink by hiring loss prevention personnel.
  • Delivered reports on product inventories and sales.
  • Responded to and resolved customer complaints.
  • Maintained current knowledge of specials and store promotions.
  • Carefully placed customer orders and updated inventory files.
Assistant Registrar 08/1999 to 05/2003
City of Virginia Beach Virginia Beach, VA
  • Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
  • Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents.
  • Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
  • Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
  • Provide assistance to persons with disabilities in reaching less accessible areas of municipal facilities.
  • Research information in the municipal archives upon request of public officials or private citizens.
  • Courteously greeted visitors in the reception area.
  • Answered customer calls on a multi-line phone system.
  • Recorded notes during important board meetings.
  • Respond to public inquiries and complaints.
Education
Bachelor of Science: Interdisciplinary Science Dec 2013 Norfolk State University - Norfolk, VA
Certification: Health Service Management May 2013 Norfolk State University - Norfolk, VA
Associate of Science: Science May 2010 Tidewater Community College - Virginia Beach, VA
Associate of Applied Science: Social Science Dec 2009 Tidewater Community College - Virginia Beach, VA
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Resume Details

This is a real resume for a Federal Certified Pharmacy Technician in Virginia Beach, Virginia with experience working for such companies as Case Pro Inc, Rite Aid Pharmacy, La Z Boy Furniture Galleries Warehouse. This is one of the hundreds of Federal Certified Pharmacy Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Federal Certified Pharmacy Technician resume.

Previous Companies:

  • Case Pro Inc
  • Rite Aid Pharmacy
  • La Z Boy Furniture Galleries Warehouse

Previous Job Positions:

  • Federal Certified Pharmacy Technician
  • Certified Pharmacy Technician
  • Lead Technician
  • Parts Coordinator
  • Junior Accountant

Schools:

  • Norfolk State University
  • Tidewater Community College

Level of Education:

  • Bachelor of Science
  • Certification
  • Associate of Science
  • Associate of Applied Science

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