Division Of Children And Family Services - Family Independence Case Manager Resume Example

Lucas Martin

XXXXX XXXXXXX XXXXX, Jonesboro, GA 30238

Ph: XXXXXXXXXXXX

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Professional Summary

Accomplished and energetic with a solid history of achievement in analyzing data, interpreting polices and procedures.

Skills

Complex Problem Solving
Judgment and Decision Making

Administration and Management
Customer and Personal Service

Experience

Family Independence Case Manager, FICM I Feb 2011－Present Division of Children and Family Services, State of Georgia － College Park, Ga

Interview benefit recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy to determine eligibility status.

Customer Account Executive Apr 2007－Feb 2011 Comcast Corporation － Alpharetta, Ga

Confer with customers by telephone to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Education

Master of Science : MS in Human Services Nov 2014 Walden University － Minneapolis, Mn Specialization: Human Services Administration 36 out of 51 credits completed

MBA : Master of Business Administration Dec 2011 Ashford Unversity － Clinton, Ia Specialization in Public Administration GPA: 3.79 Honors: Golden Key International Honor Society

Bachelor of Arts : Organizational Management Apr 2010 Ashford University － Clinton, Ia GPA: 3.79 Honors: Magna cum Laude

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Family Independence Case Manager Customer Account Executive Manager

Resume Details

This is a real resume for a Family Independence Case Manager in Jonesboro, Georgia with experience working for such companies as Division Of Children And Family Services, State Of Georgia, Comcast Corporation. This is one of the hundreds of Family Independence Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Family Independence Case Manager resume.

                                        Previous Companies:
                                        Division of Children and Family Services
State of Georgia
Comcast Corporation

                                

                                        Previous Job Positions:
                                        Family Independence Case Manager
FICM I
Customer Account Executive

                                

                                        Schools:
                                        Walden University
Ashford Unversity
Ashford University

                                

                                        Level of Education:
                                        Master of Science
MBA
Bachelor of Arts

                                

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