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Division Of Children And Family Services - Family Independence Case Manager Resume Example

Lucas Martin
XXXXX XXXXXXX XXXXX, Jonesboro, GA 30238
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic with a solid history of achievement in analyzing data, interpreting polices and procedures. 

Skills
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Customer and Personal Service
Experience
Family Independence Case Manager, FICM I Feb 2011Present Division of Children and Family Services, State of Georgia College Park, Ga
  • Interview benefit recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy to determine eligibility status.
Customer Account Executive Apr 2007Feb 2011 Comcast Corporation Alpharetta, Ga
  • Confer with customers by telephone to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Master of Science : MS in Human Services Nov 2014 Walden University Minneapolis, Mn Specialization: Human Services Administration 36 out of 51 credits completed
MBA : Master of Business Administration Dec 2011 Ashford Unversity Clinton, Ia Specialization in Public Administration GPA: 3.79 Honors: Golden Key International Honor Society
Bachelor of Arts : Organizational Management Apr 2010 Ashford University Clinton, Ia GPA: 3.79 Honors: Magna cum Laude
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Resume Details

This is a real resume for a Family Independence Case Manager in Jonesboro, Georgia with experience working for such companies as Division Of Children And Family Services, State Of Georgia, Comcast Corporation. This is one of the hundreds of Family Independence Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Family Independence Case Manager resume.

Previous Companies:

  • Division of Children and Family Services
  • State of Georgia
  • Comcast Corporation

Previous Job Positions:

  • Family Independence Case Manager
  • FICM I
  • Customer Account Executive

Schools:

  • Walden University
  • Ashford Unversity
  • Ashford University

Level of Education:

  • Master of Science
  • MBA
  • Bachelor of Arts

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