PACT Head Start - Family Advocate Resume Example

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Luke Young
XXX X XXXXXXXX XXX
Clayton, IL 62324
Ph: XXXXXXXXXXXX
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Summary
I am a reliable and hard working individual with a bachelors degree in Sociology and background in Customer Service and Social Services.
I have strong written and verbal skills, and the ability to
communicate effectively with people while remaining professional. I am a quick learner, and I
work very well with a team and on my own.
Skills
  • Customer and Personal Service
  • Social Perceptiveness
  • Active Listening
  • Education and Training
  • Computers and Electronics
  • Sales and Marketing
  • Clerical
  • Social Perceptiveness
Experience
Family Advocate Mar 2013Present PACT Head Start Camp Point, IL
  • Communicate with supervisors, peers, or with other agencies
  • Track health and social service needs on 50 children
  • Plan and conduct monthly parent meetings
  • Recruit eligible families, and conduct intake process throughout the year
  • Educate families about available community resources.
  • Assist families with health and social service needs, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Increase  knowledge by reviewing current literature, attending seminars and inter-agency meetings, training workshops, or classes.
Independent Sales Consultant Mar 2013Present Scentsy Clayton, IL
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Bag or package purchases, and wrap gifts
  • Work directly with the public, selling or influencing others
  • Establish and maintain interpersonal relationships
  • Communicate with Supervisors and peers training and teaching others.
  • My title is Superstar Consultant, I have 5 team members under me, and my next step is director title.
Customer Service Representatives Jul 2012Mar 2013 DOT Foods Mt. Sterling, IL
  • Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Solicit sales of new or additional services or products.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Maintain records of contacts, accounts, and orders.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Warehouse Order Selector Aug 2007Jul 2012 DOT Foods Mt. Sterling, IL
  • Attach identifying tags to containers or mark them with identifying information.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Record numbers of units handled or moved, using daily production sheets or work tickets.
  • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or with tow motors, pallet jacks, or narrow aisles.
  • Store items in an orderly and accessible manner in warehouses
  • Check conditions and weights of trucks to ensure cleanliness and compliance with loading procedures.
  • Operate conveyors and equipment to transfer product from warehouse to loading zone.
  • Operate industrial trucks, tractors, loaders and other equipment to transport materials to and from transportation vehicles and loading docks, and to store and retrieve materials in warehouses.
  • Perform general warehouse activities, such as opening containers and crates, filling warehouse orders, assisting in taking inventory, and weighing and checking materials.
Cashier Oct 2006Sep 2007 Suzy Q's Fast Stop Golden, IL
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Pay company bills by cash, vouchers, or checks.
Education
Bachelor of Arts: Sociology Macomb, IL Western Illinois University Dec 2007
High School Diploma: General Studies Camp Point, IL Central High School Jun 2003 General Studies

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About this resume

Family Advocate FROM Clayton , Illinois RESUME

This is a resume for a Family Advocate in Clayton, Illinois with experience working for such companies as PACT Head Start and Scentsy. The grade for this resume is 0 and is one of hundreds of Family Advocate resumes available on our site for free. Use these resumes as templates to get help creating the best Family Advocate resume.

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School Attended
Western Illinois University