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AT&T Technology Operations - Facility Assignment Specialist Resume Example

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Emily Bell
XXX XXXXXX XXXXX XXX XXX XXX , Raleigh , NC 27609 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXX
Professional Summary

Outgoing Facility Assignment Specialist  offering superb customer service proficiency and passion for exceeding business unit goals. Results-oriented professional, specializing in developing positive relationships with unique ability to relate to diverse workforce . Goal oriented, proactive  and dedicated  to high levels of  customer  satisfaction. Motivated leader with strong organizational and prioritization abilities and  track record of  achieving exceptional results.

Skills
  • Known as the go to person among my peers and other departments
  • Proficient Microsoft  Office
  • Strong  customer service skills  with the ability to find resolutions to  sensitive  situations
  • Proven  problem solving  and  analytical skills/ability
  • 15  years of network operations experience 
  • Strong  organizational  Skills   
Experience
Facility Assignment Specialist, Construction and Engineering-SE 06/2014 to Present
AT&T Technology Operations Raleigh , NC
  • Monitor SHOTS  to obtain and enter data to provide facilities assignment data for pending service orders
  • Review Engineering  Work  Orders
  • Analyze and perform transactions that resolve customer service complaints and escalations for service
Maintenance Administrator, Service Delivery and Assurance 06/2011 to 06/2014
AT&T Technology Operations Charlotte, NC
  • Monitored Force/Edge  to determine  if  after hours   callout   for installation/maintenance was  required
  • Dispatched  after hours  technicians   to  repair   trouble   reports for special services
  • Maintained   miscellaneous   office records, files  and administrative  reports


Facility Assignment Specialist, Installation and Maintenance 04/1999 to 06/2011
AT&T Technology Operations Charlotte, NC
  • Accessed LFACS, SOCS, COSMOS/SWITCH to assign service orders
  • Resolved requests  for manual  assistance
  • Performed maintenance change activity  for working service in trouble
  • Maintained outside plant facility inventory in LFACS
  • Reviewed Engineering Works Orders and determined the  work  activity  required to produce  construction work sheets and or update record   base inventories
  • Answered calls  from intra  company customers  to resolve assignment issues
  • Primary peer trainer for my workgroup
  • Created  job aids   to  assist with  day  to day duties for workgroup
  • Served as  working leader as  well as  Relieving supervisor  
Education
Associate of Science: Business Administration Montreat College - Charlotte, NC
Community Involvement and Affliations

Member, Community NETwork  of  AATP

Served as Charlotte  Harambee Chapter President -2009-2012


Member, Women of AT&T


Volunteer, AT&T  Telecom Pioneers Charlotte Council

  

Volunteer, Bruns Elementary School Service Projects

Project Lead,  Fall Carnival 2008 and Spring Carnival 2009


Volunteer , Inspire  The  Fire

Served as a Board member 2010-2012


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Resume Details

This is a real resume for a Facility Assignment Specialist in Raleigh, North Carolina with experience working for such companies as At&t Technology Operations. This is one of the hundreds of Facility Assignment Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Facility Assignment Specialist resume.

Previous Companies:

  • AT&T Technology Operations

Previous Job Positions:

  • Facility Assignment Specialist
  • Construction and Engineering SE
  • Maintenance Administrator
  • Service Delivery and Assurance
  • Installation and Maintenance

Schools:

  • Montreat College

Level of Education:

  • Associate of Science

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