State of Maryland - Executive Resume Example

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Anna Gonzales
XXX XXXXXXXX XXXXX, Reisterstown, MD 21136
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary
Accomplished Division Administrator with a solid history providing administrative oversight, coordination, human and social services of matters related to operational efficiencies, articulation, partnerships, planning, assessment, accreditations, compliance, policy and procedures; building internal and external relationships to enhance customer experience as well as organizational image.
Skills
  • Time Management
  • Administration and Management
  • Coordination
  • Education and Training
  • Negotiation
  • Operations Analysis
  • Instruction
Experience
Executive/Administrative Assistant Apr 2013Jul 2015 State of Maryland/Baltimore City Community College
  • Provide varied, complex project management and administrative and operational analysis services for the Division of Academic Affairs.
  • Independently plans, oversees and implements a variety of administrative and special projects to increase effectiveness and efficiency of operations and to analyze and resolve administrative and operational issues.
  • Develops, analyze and resolves administrative and operational issues.
  • Develops, analyze, and advise on improvements in administration and operations; work methods and workflow; administrative policies; forms and records management; space utilization.
  • Analyze existing administrative structure, policies, and procedures; identify details of administrative studies; determine and locate sources for policies, and additional instructions for issuance to administrative units.
  • Serve as Vice President for Academic Affairs' executive assistant providing direct support for a variety of complex administrative tasks including research, ad-hoc and regular report presentation preparation, high level communications and correspondence, and a variety of liaison responsibilities.
Lecturer Aug 2012Dec 2013 Cleveland State University
  • Freshman orientation (classroom size: 25) Writing and research skills, education, life assessments.
  • Curriculum program design based on assessments On-campus, off campus tours and activities Advising and consultation.
  • Assessment Report Reviewer

Operations Manager Apr 2012Apr 2013 Cleveland State University
  • Provide professional administration for AJB editorial team Process administration for ten AACSB accredited Ohio, Michigan, and Illinois universities and colleges that support AJB. Coordinate submission of manuscripts and processing for editorial review of journal manuscripts. Facilitate meetings and video conferencing among the AJB supporting colleges and universities Generate, maintain AJB displays (banners, brochures, flyers for distribution and display cases). Assist to maintain AJB website Provide additional professional administration to support, promote, and improve AJB and AJB ScholarOne Manuscripts.
Lead Steward Officer Apr 2009Apr 2013 Communication Workers of America
  • Serve on negotiations and collective bargaining committee, health care committee, employee relations committee; Serve as facilitator of formal and informal claims, grievances, and appeals.
  • Work with management and human resources regarding employee matters and to improve employee - employer relations. 
  • Work with union senior officials to ensure agency policies and regulations are in line with state and federal laws, policies, and regulations relating to labor and unions.
  • Implement performance and behavior improvement.
Administrative Assistant Apr 2003Apr 2013 Cleveland State University
  • 40 hours per week-paid.
  • CSU fundraising securing 100% departmental contribution and participation.
  • Process and maintain College of Business scholarship applications.
  • Perform a broad range of complex responsibilities involving confidential and technical information including: Process staffing requests, facilitates training: facilitate adjunct faculty orientation, track/audit/prepare faculty evaluation reports, review syllabi, monitor faculty workload, process and maintain faculty credential files; assist to resolve issues of faculty and students; facilitate test proctoring for Business graduate and undergraduate students: Edit Newsletter for Department of Management; created policy and procedure manual for Department of Management Created for implementation Department of Management Policies and Procedures manual Successfully coordinate, organize, schedule and facilitate meetings, special events, and travel for dean, associate deans, communications coordinator, executive development director, faculty, and local and international visitors/faculty to the College of Business.
  • Generate, process, and maintain department and college purchase orders, travel expense reports, reimbursement and duplicating requests.
  • Create, compose, and edit charts/tables, presentations, reports and correspondence.
  • Student enrollment and advising; Perform extensive budgetary duties, faculty and student (undergraduate/graduate) employment contracts and forms, manage and supervise student staff, staff hiring, recruiting, facilitate training, performance evaluation scheduling and supervision, program advising, program analyzing, program monitoring, program reports, and program completion processing, course scheduling, assignments, maintaining student and accounts tracking systems, updating/editing department website, generate various research and status reports utilizing Microsoft Office Suite, People Soft, Desktop Publishing, Photoshop, Adobe, and Macromedia Contributor computer software programs, provide advising support.
  • Assist on committees; Maintain budget files/records, assist budget manager/HR liaison and CSU Legal Aid department with processing U.S.
  • government and CSU Human Resource projects for hiring international faculty, finalizing purchase orders, employment contracts, and travel expenses for all administration members.
  • Maintain dean's office conference room meetings.
Instructor Jan 2011Mar 2011 Cuyahoga Community College
  • 10 hours per week-paid.
  • Senior Adult Education (classroom size: 14).
  • Skills, education, life assessments.
  • Education program matching, Community/Volunteer opportunity-matching, Employment opportunities matching based on assessments.
Assistant Coordinator/Intern Nov 2009Apr 2010 Cleveland State University
  • 10 hours per week.
  • Career workshop presentations, mock interviews, resume review/critique; Career planning and services research; Review and update Career database for member resume approval; member-employer job matching Career Fair events administration, employer and student registration Develop and market promotional materials Cleveland State University, Ahuja College of Business Administration.
Patient Services Representative May 2002Sep 2002 MetroHealth Medical Center Cleveland, Ohio
  • 40 hours per week-paid.
  • Processed patient information for registration and scheduling; processed confidential information; scheduled follow-up appointments for visiting patients.
  • Referred patients with claims or billing/hospital care inquiries to appropriate departments and health services organizations.
Health Care Service Representative Aug 2001Mar 2002 Unicare Corporation Cleveland, Ohio
  • 40 hours per week-paid.
  • Consistently placed 1st or 2nd as representative to successfully process applicants eligible for federally funded HCAP financial assistance program with individual totals in excess of $300,000.
  • Contacted patients from various medical facilities for insurance and a variety of additional confidential information.
  • Processed patients' information for financial assistance programs.
  • Referred patients with claims or billing/hospital care inquiries to appropriate departments and health services organizations.
Office Administrator Dec 1998Mar 1999 Kinko's Inc Beachwood, Ohio
  • 40 hours per week-paid.
  • Coordinated and directed administrative support functions.
  • Implemented production of documents, workflow, filing, ordering supplies and records.
  • Staff training.
  • Computed and processed wage and salary payments and related withholdings.
  • Compiled, prepared and maintained payroll reports and statistics.
  • Performed cash balances, deposits, generating daily financial reports and customer service duties.
Office Manager Oct 1990Oct 1995 AAA Ohio Motorists Association Cleveland, Ohio
  • 40 hours per week-paid.
  • Secured 100% participation (for AAA Safety Patrol schools in 9 counties) for the following AAA safety programs: AAA Employee Seat Belt Safety, AAA School Safety Patrol, AAA Safety Patrol Camp, AAA Safety Patrol Washington D.C.
  • Trip, AAA Safety Art Competition.
  • Managed and supervised intake, process, and shipment of AAA Safety Patrol Orders for over 200 schools.
  • Successfully coordinated AAA Students Against Drunk Driving (SADD), AAA Remedial and Elderly Driver Improvement programs.
  • Performed a broad range of complex responsibilities involving confidential and technical information.
  • Compiled and generated reports for several departments, regulated computer back-up with MIS department.
  • Generate, proof read, edit, finalize proposals and contracts.
  • Furnished information, scheduled meetings and responded to routine correspondence.
  • Purchase requisitioning/auditing, accounts payable/receivable, answered telephones, filing, customer service duties and performed administrative support tasks as required that were secretarial/clerical in nature.
Office/HR Manager Feb 1984Jun 1990 Speedy Electrical & General Contracting Cleveland, Ohio
  • 40 hours per week-paid.
  • Estimation of residential job orders, assisted with blue print estimation of complex commercial/residential job orders securing $500,000 (1988), $450,000+ (1987), $400,000 (1986).
  • Generate, proof read, edit, finalize proposals and contracts.
  • Monitor budgets and expenditures to ensure project is conducted within contracted financial constraintsMonitor budgets and expenditures to ensure project is conducted within contracted financial constraintsMonitor budgets and expenditures to ensure project is conducted within contracted financial constraintsMonitor expenditures, budget, project and labor project status to ensure project timelines and deadlines PCCalculate, submit, and monitor progress payments.
  • Successfully implemented full responsibilities to coordinate, direct, and manage company's administrative functions, provided excellent and dedicated customer and employee service.
  • Scheduled, assigned, and dispatched job orders.
  • Human Resources: Administration; General; Benefits; Payroll; Recruiting; Hiring; Training; Performance Evaluation; Process worker's compensation, Employment Insurance and medical claims; Processed time cards, computed and processed wage and salary payments and related withholdings, compiled, prepared and maintained payroll reports and statistics.
  • Assisted company accountant and attorneys to generate quarterly and annual reports.
  • Implemented production of documents, workflow, filing, records and supplies maintenance.
  • Managed and processed all phases of accounts payable/receivable and collections.
  • Managed and processed all phases of company owner's residential and commercial rental properties: posting rental signs, interviewing potential residents, showing property, generating rental lease contract agreements, collecting rent, referrals for residents, processing notice of evictions, assist with court procedures and at court appointments.
  • Maintained excellent upkeep and provided dedicated care for company canine during morning, lunch, afternoon breaks, Saturdays, and Sundays.
Education
Master's : Education May 2010 Cleveland State University Education GPA: 3.33
Bachelor's : Arts Nonprofit/Urban Services Administration Aug 2007 Cleveland State University Arts Nonprofit/Urban Services Administration GPA: 3.18
Diploma : Business Administration Sawyer Business College Business Administration GPA: 3.67
South Euclid Animal Humane Society (September, 2007)Euclid Creek Volunteer Water Monitoring Program (Ohio Environmental Protection Agency John Carroll University, Cuyahoga Community College, Notre Dame College, Hawkins School
Community Service

 


  • Child
    Care and Animal Care Provider, various clients, Cuyahoga County (childhood – 2013)

  • South
    Euclid Animal Humane Society (September, 2007)


  • Euclid
    Creek Volunteer Water Monitoring Program (Ohio Environmental Protection Agency,
    John Carroll University, Cuyahoga Community College, Notre Dame College, Hawkins
    School, Cuyahoga Soil & Water Conservation District (May, 2006 – 2007)

  • Cleveland
    State University (CSU) Graduation Ceremonies (2003 – 2013), CSU Uniting To
    Share-United Way, Community Shares, Earth Share (2003 – 2007), CSU Welcome
    Week, (2003 – 2013), (CSU) Faculty & Staff Appeal, (2004–2007), CSU Moses
    Cleaveland Scholarship Black Tie (2005-2013), CSU State of the University
    Address (2006-2013), CSU Howard A. Mims/Black Studies Program (2008-2013), CSU
    Sixth President Inauguration (2009)

  • EarthFest
    at Cleveland Metroparks Zoo: CSU Student Recruiting (2007),

  • Arts
    Summit, Center for Arts & Innovation, CSU Arts Education Day (2007-2013)

  • Jazz
    Heritage Orchestra CSU Concerts (2008-2013)

  • City
    of Euclid, Housing Department, Law Code Enforcement (2010-2013)

  • Baltimore
    City Community College, Graduation Ceremonies, Coordinator of Volunteers and
    Training, (2014-2015)


Affiliations
BCCC, Pedagogy of Online Teaching Certificate (2014) CSU Health Care Committee Member (2011-2013) CSU Black Faculty & Staff Organization (BFSO) Officer (2010-2013); Chair of Faculty & Staff Development (2010-2013); Member (2008-2013) CWA Union Officer (2009-2013) CSU 2008 College of Business Classified Staff Award Social Worker Assistant: State of Ohio Licensed, Certified, Registered (2007-present) Macromedia Contributor Web Design, CSU College of Business group member (2007-2013) SHRM (Society for Human Resource Management) member 2007-2010 Ohio Association of Gerontology and Education member (2007-2013) CSU Levin College of Urban Affairs 2007 Award of Academic Excellence Recipient Medical Terminology Certificate (2003) Sawyer College of Business 1990 Student of the Quarter
Languages
French
Awards

AWARDS  


  • BCCC,
    Pedagogy of Online Teaching Certificate  (2014)

  • CSU
    Health Care Committee Member (2011-2013)

  • CSU
    Black Faculty & Staff Organization (BFSO) Officer (2010-2013); Chair of
    Faculty & Staff Development (2010-2013); Member (2008-2013)

  • CWA
    Union Officer (2009-2013)

  • CSU
    2008 College of Business Classified Staff Award

  • Social
    Worker Assistant: State of Ohio Licensed, Certified, Registered (2007-present)

  • Macromedia Contributor Web Design, CSU College of
    Business group member (2007-2013)

  • SHRM
    (Society for Human Resource Management) member 2007-2010

  • Ohio
    Association of Gerontology and Education member (2007-2013)

  • CSU
    Levin College of Urban Affairs 2007 Award of Academic Excellence Recipient

  • Sawyer
    College of Business 1990 Student of the Quarter


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About this resume

Executive FROM Reisterstown , Maryland RESUME

This is a resume for a Executive in Reisterstown, Maryland with experience working for such companies as State of Maryland and Baltimore City Community College. The grade for this resume is 0 and is one of hundreds of Executive resumes available on our site for free. Use these resumes as templates to get help creating the best Executive resume.

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School Attended
Cleveland State University