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Marriott International - Executive Resume Example

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XXXXX XXXXX XXXXX XXXXXXXXX, Renton, WA 98059
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Savannah Hughes
Professional Summary

Service-oriented Customer Service Agent with a 14 year background in hospitality. Core competencies include being an adaptive team player, customer service expert and seasoned in conflict resolution as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Clerical
  • Customer and Personal Service
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
Experience
Executive/Sales Assistant Dec 2010Feb 2015 Marriott International Seattle, WA
  • Maintain scheduling and event calendars
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Greet guest or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Secretary for Seattle Business Council
Front Office Supervisor Sep 2010Dec 2010 Marriott International Seattle, WA
  • Attended daily/weekly meetings
  • Scheduling for employees
  • Cash handling
  • Record guest comments or complaints
  • Supervise the work of employees
  • Shift closings 

Front Office Agent Feb 2009Sep 2010 Marriott International Seattle, WA
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve guest complaints
  • Collect cash/credit card payments
  • Audit bank daily
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
Concierge Apr 2007Jan 2009 Marriott International Līhuʻe, HI
  • Make reservations for guest, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations
  • Make travel arrangements for sightseeing or other tours
  • Provide directions to guests
  • Provide business services for guests, such as sending or receiving faxes or shipping packages
  • Arrange childcare services for guests
  • Perform office duties on a temporary basis when needed
Front Office Agent Dec 2001Apr 2007 Marriott International Līhuʻe, HI
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve guest complaints
  • Collect cash/credit card payments
  • Audit bank daily
Dining Room Attendant Jun 2001Dec 2001 Marriott International Līhuʻe, HI
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths
  • Set tables with clean linens, condiments, or other supplies
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays
  • Fill beverage or ice dispensers
  • Serve ice water, coffee, rolls, or butter to patrons
  • Locate items requested by guest
  • Serve food to customers when waiters or waitresses need assistance
Education
High School Diploma Jun 1999 Kapaa High School Kapaa, HI
Awards
Spirit to Serve - Recognized 5 times for quality of service and customer satisfaction 
First Mate of the Year 2011
First Mate of the Month- Feb 2011, Feb 2012, Feb 2014
Harbormaster of the Month- Feb 2010, Dec 2013
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Resume Details

This is a real resume for a Executive in Renton, Washington with experience working for such companies as Marriott International. This is one of the hundreds of Executive resumes available on our site for free. Use these resumes as templates to get help creating the best Executive resume.

Previous Companies:

  • Marriott International

Previous Job Positions:

  • Executive
  • Sales Assistant
  • Front Office Supervisor
  • Front Office Agent
  • Concierge

Schools:

  • Kapaa High School

Level of Education:

  • High School Diploma

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