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Doubletree Alana - Events Services Manager Resume Example

Abigail Morgan
XXXX XXXX XXX XXX XXXX, Honolulu, HI 96826
Ph: XXXXXXXXXXXX
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Professional Summary
I am a very friendly and enthusiastic Banquet Event Manager with 12 years of specialization in the banquet department. I am able to learn new tasks quickly and proficient in growing key customer relationships. I feel that I represent the hotels establishment with a friendly, professional demeanor at all times.
Skills
  • Customer and Personal Service
  • Service Orientation
  • Food Production
  • Coordination
  • Judgment and Decision Making
  • Sales and Marketing
  • Complex Problem Solving
  • Critical Thinking
Experience
Events Services Manager May 2014Present Doubletree Alana Honolulu, HI
  • Handled All groups and events once turned over from the Sales Department.
  • Ensured that rooms were properly blocked in our hotel for groups with special requirements.
  • Handles all payment to ensure that the guest have paid prior to their event as stated in contract.
  • Reaches out and gets in touch with contacts to help build their Banquet Event Orders and ensures they understand everything that it states on Work Order.
  • In charge of Banquet Houseman scheduling.
  • Holds briefings every morning with all Banquet Housemen to ensure that they understand what is going on for the day and the time line of what should be set.
  • Ensures that all Banquet and Events Payroll is up to date and turned in on a timely matter.
  • Leads Banquet Event Order meetings to ensure other departments are aware of the Events that are coming up.
  • Leads Group Review Meetings to ensure that all departments are aware of the groups that are planning on arriving and points out the special requirements needed.
  • Meets with Clients' Events throughout the day to ensure that their function is going well and they they and their guests are happy.
  • Closes out the banquet checks the next day to ensure proper check running procedures.
Co-Owner Jan 2013Dec 2013 Holy's Bakery Kapaau, HI
  • ·     Worked with Co-Owner on scheduling of bakery staff and planning of work week.
  • Did inventory of bakery stock and ordered necessary items for upcoming work days.
  • Changed the bakery over to computerized invoices for billing.
  • Supervised bakery staff to ensure work was getting done in a timely matter to keep work costs down.
  • Greeted guests as they walked into the bakery and assisted them with their orders.
  • Called wholesale customers to get their orders for the week so we could schedule the delivery of their goods.
  •  Submitted bakery documents via e-mail to the accountant at the end of every month.
  • Trained and supervised all new hires so they were capable of doing all job functions that were required of them in the bakery.
Events Manager Aug 2011Mar 2012 Waikiki Beach Marriott Resort and Spa Honolulu, HI
  • Worked with Clients on ensuring a successful Banquet Function by keeping in contact with them through the whole process of building their Banquet Event Orders.
  • Met with Clients through out their stay at the Hotel ensuring that their meetings and/or events were up to their standards. Worked with the Front Desk Managers in ensuring proper blocking of guest rooms for upcoming groups.
  • During APEC, I was in charge of the Chilean Delegation. I ensured all of their guest rooms were blocked according to the specific details in their contract as well as putting together their Banquet Event Orders for their Pop-Up meetings.    
  • Substituted for the Banquet Manager when the Manager went on Vacations. I did the banquet scheduling as well as watch over the department to ensure that all functions were set, and ran smoothly and correctly.
  • I ensured that the total hours ran with the hotel's budget while following the Hotel Union's Guidelines for staffing.   
  • Created the hotel's first Standard of Operations Guideline for correct Banquet Captain Check running procedures.  Trained all Banquet Captains using the Standard of Operations Guideline for Check Running Procedures.
  • Processed the Daily Banquet Tips Using Excel.  
  • Proficient with OPERA program.
Banquet Captain Sep 2006Aug 2011 Waikiki Beach Marriott Resort and Spa Honolulu, HI
  • Supervised all aspects of a banquet function from the time of setup until the completion of the banquet function.
  •  Being the first point of contact for the client of the function and going over the Banquet Event Order with them to ensure great service.
  • Operating the OPERA system to make changes to banquet checks. 
  • Going over the banquet check with the client to ensure the client understands the charges before having them sign the check.
  • Posting the Banquet check into the MICROS system for proper billing.
  • Ensuring that the staffing is appropriate for upcoming functions and make necessary changes to the schedule if unforeseen situations were to arise.
  • Gave guidance to banquet personnel to ensure that they all know exactly what responsibilities are asked of them according to the Banquet Event Order
  • I was placed in Charge of Overseeing all functions that Mr. Marriott attended.
Banquet Captain Apr 2005Aug 2006 Pacific Club Honolulu , HI
  • Supervised the banquet functions from the set up until the breakdown of functions.    
  • Created the Banquet Wait Help and Banquet Bartender Schedule according to the functions. ·    
  • Worked with the Event Manager Team during the Weekly Banquet Event Order meetings so that I would know and be aware of any special needs of clients.
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
Education
High School Diploma Jul 1997 Kohala High and Elementary School Kapaau, HI
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Resume Details

This is a real resume for a Events Services Manager in Honolulu, Hawaii with experience working for such companies as Doubletree Alana, Holys Bakery, Waikiki Beach Marriott Resort And Spa. This is one of the hundreds of Events Services Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Events Services Manager resume.

Previous Companies:

  • Doubletree Alana
  • Holys Bakery
  • Waikiki Beach Marriott Resort and Spa

Previous Job Positions:

  • Events Services Manager
  • Co Owner
  • Events Manager
  • Banquet Captain

Schools:

  • Kohala High and Elementary School

Level of Education:

  • High School Diploma

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