The Marilyn T Krom Foundation Corp - Events Resume Example

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Alexander Wilson

X XXXXXXXXX XXXXX, Guilford, CT 06437

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Ph: XXXXX XXXXXXXX

Professional Summary

Accomplished and energetic Technical Support Manager with a solid history of achievement in Information Technology. Motivated leader with strong organizational and prioritization abilities. Built and maintained relationships with C Level Personnel. Provide Support Account Management for Key Accounts. Areas of expertise include Customer Service, Account Management and Excellent Communication Skills.

Skills

Critical Thinking
Active Listening

Customer and Personal Service
Judgment and Decision Making

Administration and Management
Time Management

Coordination
Social Perceptiveness

Experience

The Marilyn T. Krom Foundation Corp Guilford, CT Events/PR Coordinator Feb 2015－Present

President of a nonprofit and am responsible for marketing and coordination of all events.
Annually coordinate a road race with 100 participants, with a gross profit of $5000.00.
Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
Write articles, white papers, and reports to share research findings and educate others.
Develop new business by contacting potential clients, making sales presentations, and writing proposals.
Write reports on research findings and implications to contribute to general knowledge and to suggest potential changes in organizational functioning.
Establish and maintain relationships with other agencies and organizations in community to meet community needs.

Decian, Inc. Wallingford, CT Technical Support Manager Aug 2011－Present

Directly Manage 1 Support Desk Analyst in Training, 2 Support Desk Analyst, 2 Support Desk Analyst - Field Repair and 1 Support Desk Analyst - Senior.
Track on average 50 calls per day into the Network Operations Center. Perform audits on calls inbound and outbound and train accordingly.
Manage 100+ Service Orders weekly.
Built and maintained relationships with C Level Personnel.
Provide Support Account Management for 10 Key Accounts.
Created, documented and maintain 35+ Support Processes.
Created and maintained Support Department Job Descriptions.
Review invoices for 120+ customers
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Recommend ways for customers to alter product usage in order to improve production.
Listen to and resolve customer complaints regarding services, products, or personnel.
Hire, train, and evaluate personnel. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.

Decian, Inc Wallingford, CT Support Desk Analyst - Senior Jan 2010－Aug 2011

Oversees Support Desk Analysts, answers support calls, generates support cases and resolves or escalates issues according to company defined processes in a friendly and courteous manner.
Responsible for all Support Desk Analyst job responsibilities
Gathers and prioritizes IT and communications service issues; resolves escalated technical/customer issues.
Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolutions
Trains users in learning new company-provided applications and assists in problem solving for application issues
Provides support with documentation, write-up instructions and procedures.
Escalates customer and employee issues to management as needed.
Functions as role model to staff by promoting and modeling superior customer service to all customers, demonstrating and encouraging good work habits and promoting positive attitudes towards customers. Ensure that all staff understand and support the pursuit of superior service.

Decian, Inc. Wallingford, CT Support Desk Analyst Nov 2007－Jan 2010

Answers support calls, generates support cases and resolves or escalates issues according to company defined processes in a friendly and courteous manner.
Assists customer in resolving simple to intermediate technical issues and pre-sales inquiries by providing detailed and informative responses to their inquiries. Creates working tickets that include tasks and details.
Documents support cases and software change requests in accordance with company processes and communicates case status to customers and within the organization.
Monitors trends and techniques in the office automation arena for applicability to the corporation and/or specific departments.
Provides advice to department managers regarding automation opportunities utilizing office automation tools and techniques, implementation of office systems and enhancement of office procedures to increase office productivity.
Writes/updates troubleshooting procedures for software, technical support and users.

Amore Apizza of North Branford North Branford, CT Manager Jun 2004－Mar 2007

Owned and operated a small restaurant.
Built customer base from zero to hundreds of clients , achieving annual gross sales of $300,000.
Maintained companies financials.
Processed and submitted payroll for 10 - 15 employees.
Scheduled all employees weekly work shifts and managed all employees on a daily basis.
Ordered all the products needed for business and maintained inventory.
Prepped all food daily.
Managed all company advertising and promotions. Which included community and business relations.
Developed company processes and trained all employees accordingly.

Education