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Red Wine & Brew - Event Manager Resume Example

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Matthew Harris
XXXXX XXXX XXX, Middlefield, OH 44062
XXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Accomplished and energetic leader with a solid history of achievement in Customer Service/ Hospitality, Motivated leader with strong organizational and prioritization abilities.Some areas of expertise include communication,time management skills and handles task with accuracy & efficiency. 

Skills

  • Administration and Management
  • Customer and Personal Service
  • Service Orientation
  • Coordination
  • Production and Processing
  • Judgment and Decision Making
  • Negotiation
  • Complex Problem Solving
  • Time Management
  • Food Production
Experience
Event Manager/Lounge Manager Aug 2012Jun 2015 Red Wine & Brew Mentor, Oh
  • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
  • Review event bills for accuracy, and approve payment.
  • Evaluate and select providers of services according to customer requirements.
  • Plan and develop programs, agendas, budgets, and services according to customer requirements.
  • Hire, train, and  support staff required for events.
  • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
  • Maintain records of event aspects, including financial details.
  • Conduct post-event evaluations to determine how future events could be improved.

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Provide services to customers, such as order placement or account information.
  • Establish work procedures or schedules and keep track of the daily work of  staff.
  • Order and dispense supplies.
  • Train and assist staff with computer/POS .
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Supervise and coordinate activities of events/staff to ensure that patrons receive prompt and courteous service.
  • Perform marketing and advertising services.
  • Plan parties or other special events and services.
Customer Service Representatives/Consulting May 2010Aug 2012 Hospitality Consulting Professionals Cleveland, Oh
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Appointment Setter/Team Leader Jan 2008Mar 2010 Electronic Merchants Systems Independence, Oh
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
Education
High School Diploma Jun 1997 Brecksville- Broadview Hts. High School Brecksville, Oh I have a TIPS certification , Food & Safety Certified
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Resume Details

This is a real resume for a Event Manager in Middlefield, Ohio with experience working for such companies as Red Wine & Brew, Hospitality Consulting Professionals, Electronic Merchants Systems. This is one of the hundreds of Event Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Event Manager resume.

Previous Companies:

  • Red Wine & Brew
  • Hospitality Consulting Professionals
  • Electronic Merchants Systems

Previous Job Positions:

  • Event Manager
  • Lounge Manager
  • Customer Service Representatives
  • Consulting
  • Appointment Setter

Schools:

  • Brecksville- Broadview Hts. High School

Level of Education:

  • High School Diploma

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