Prestige Auto Body Inc Manager Freddy Lopez 2408482781 - Estimator Resume Example

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Professional Summary

Accomplished and energetic Service Writer/Estimator with a solid history of achievement in the automotive industry. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include structural, refinishing/paint, customer service, management, and appraisal/estimating experience.

Skills

English Language
Spanish Language

Active Listening
Customer and Personal Service

Speaking
Time Management

Administration and Management
Coordination

Critical Thinking
Monitoring

Active Learning
Complex Problem Solving

Negotiation
Persuasion

Sales and Marketing
Repairing

Installation

Experience

06/2015 to Current

Estimator/Service Writer Prestige Auto Body Inc. - Manager: Freddy Lopez 240.848.2781 - Silver Springs, MD

Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues.
Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
Review repair cost estimates with automobile repair shop to secure agreement on the cost of repairs.
Examine damaged vehicle to determine the extent of structural, body, mechanical, electrical, or interior damage.
Prepare insurance forms to indicate repair cost estimates and recommendations.
Arrange to have damage appraised by another appraiser to resolve a disagreement with the shop on repair cost.
Listen to and resolve customer complaints regarding services, products, or personnel.
Provide staff with assistance in performing difficult or complicated duties.
Monitor staff performance to ensure that goals are met.
Manage staff, preparing work schedules and assigning specific duties.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Order all parts needed to maintain the workflow going smooth and making sure to return all unused parts back to our suppliers.
Supervise the work of the office, administrative to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Arrange for necessary maintenance or repair work.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
I-Car Credit

03/2014 to 06/2015

Refinishing/ Painter helper & Dis-assemble/Assemble Technician RPM Collision and Service - Manager: Edwin Cruz 301.210.0747 - Laurel, MD

Follow supervisors' instructions as to which parts to restore or replace and how much time the job should take.
Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of the paintjob.
Sand body areas to be painted and cover bumpers, windows, and trim with masking tape or paper to protect them from the paint.
Fit replacement parts into place, using wrenches and grind down welds to smooth them, using power grinders and other tools.
Prime and paint repaired surfaces, using paint spray guns and motorized sanders.
Remove upholstery, accessories, electrical window-and-seat-operating equipment, and trim to gain access to vehicle bodies and fenders.
Adjust or align headlights or body parts.
Cut and tape plastic separating film to outside repair areas to avoid damaging surrounding surfaces during repair procedure, and remove the tape and wash surfaces after repairs are complete.
Fit and secure windows, vinyl roofs, and metal trim to vehicle bodies, using caulking guns, adhesive brushes, and mallets.
Replace damaged glass on vehicles.
Clean work areas, using air hoses, to remove damaged material and discarded fiberglass strips used in repair procedures.
Determine paint flow, viscosity, and coating quality by performing visual inspections, or by using viscometers.
Weigh or measure chemicals, coatings, or paints before adding them to machines.
Select appropriate coatings, paints, or sprays, or prepare them by mixing substances according to formulas, using automated paint mixing equipment.
Set up and operate machines to paint or coat products with such materials as silver and copper solution, rubber, paint, glaze, oil, or rust-proofing materials.
Turn dials, handwheels, valves, or switches to regulate conveyor speeds, machine temperature, air pressure and circulation, and the flow or spray of coatings or paints.
Start and stop operation of machines, using levers or buttons.
Fill hoppers, reservoirs, troughs, or pans with the material used to coat, paint, or spray, using conveyors or pails.
Hold or position spray guns to direct spray onto vehicles.
Remove materials, parts, or workpieces from painting or coating machines, using hand tools.
Paint small items and perform touch-up painting, using paint brushes.
Spray coated products with salt solutions to determine how they will resist corrosion.

03/2012 to 03/2014

Bodyman and Painter Helper Herbert Auto Body Shop- Manager: Herberth Guevara 240.421.8180 - HYATTSVILLE, MD

Follow supervisors' instructions as to which parts to restore or replace and how much time the job should take.
Sand body areas to be painted and cover bumpers, windows, and trim with masking tape or paper to protect them from the paint.
Prime and paint repaired surfaces, using paint sprayguns and motorized sanders.
Remove damaged sections of vehicles using metal-cutting guns, air grinders and wrenches, and install replacement parts using wrenches or welding equipment.
Fill small dents that cannot be worked out with plastic or solder.
File, grind, sand and smooth filled or repaired surfaces, using power tools and hand tools.
Remove upholstery, accessories, electrical window-and-seat-operating equipment, and trim to gain access to vehicle bodies and fenders.
Mix polyester resins and hardeners to be used in restoring damaged areas.
Position dolly blocks against surfaces of dented areas and beat opposite surfaces to remove dents, using hammers.
Cut and tape plastic separating film to outside repair areas to avoid damaging surrounding surfaces during repair procedure, and remove tape and wash surfaces after repairs are complete.
Remove small pits and dimples in body metal using pick hammers and punches.
Fit and secure windows, vinyl roofs, and metal trim to vehicle bodies, using caulking guns, adhesive brushes, and mallets.
Replace damaged glass on vehicles.
Clean work areas, using air hoses, to remove damaged material and discarded fiberglass strips used in repair procedures.