Oak Bend Medical Center Polly Ryon Hospital Authority - ENVIRONMENTAL SERVICES MANAGER Resume Example

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Emma Stewart
XXXX XXXXXX XXXXXX, Rosenberg, TX 77471
Ph: XXXXXXXXXXXX
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Summary:

Dedicated individual with over 10 years of experience combining management and customer service expertise in the Healthcare industry. Motivated leader with strong organizational and prioritization abilities.

Skills:
  • Customer and Personal Service
  • Phone etiquette
  • Service Orientation
  • Critical Thinking and problem solving
  • Judgment and Decision Making
  • Instructing
  • Leadership skills
  • Management of Personnel Resources
  • Accountability and dependability
  • Operation of standard office equipment
  • Clerical support
Experience:
ENVIRONMENTAL SERVICES MANAGER Feb 2008Mar 2014 Oak Bend Medical Center (Polly Ryon Hospital Authority) Richmond, TX
  • Employed effective communication skills, promoted excellent customer service.
  • Excellent phone etiquette.
  • Proactively sought solutions in anticipating customers issues and concern.
  • Supervised work activities of housekeeping personnel to ensure the cleanliness, orderly and attractiveness of hospital building and patient rooms.
  • Assigned duties, inspected work and investigated complaints regarding housekeeping services and equipment and took corrective action. 
  • Compassionate towards co-workers, staff and customers.
  • Ability to work in a high paced environment and maintained a professional working relationship with staff and contractors.
  • Excellent attention to detail and committed to providing exceptional customer service.
  • Ability to organize workflow and coordinate activities within the office, other departments and multi building offices.
  • Skilled in negotiating and administrating contracts.
  • Composed, typed and distributed meeting minutes, routine correspondences and reports.
  • Prepared reports concerning room occupancy, payroll and department expenses.
  • Assisted emergency response teams in assessing building conditions and provided status report.
  • Knowledgeable in state and Healthcare regulatory agency guidelines.
  • Trained in Hazardous Material Awareness for First Responders with OSHA.
  • Safety trained and awareness of Hazardous material and chemicals.
  • Purchased housekeeping supplies and equipment within the budgetary constraints.
FACILITY COORDINATOR Nov 2006Feb 2008 Oak Bend Medical Center (Polly Ryon Hospital Authority) Richmond, TX
  • Coordinated the supportive services departments (Maintenance, Security, Bio-Med and Housekeeping).
  • Monitored the facilities to ensure that it remains safe, secure, and well-maintained.
  • Set goals and deadlines for the department.
  • Assisted Director in overseeing construction and renovation projects to improve efficiency and to ensure that facilities met environmental, health, and security standards, and complied with government regulations.
  • Ensured that all equipment and supply purchase orders were correct, approved and forwarded for purchase. 
  • Coordinated the workflow of activities within the department, other departments and physician offices.
  • Prepared and typed meeting minutes for departmental monthly meetings and the Safety Committee .
  • Assisted Plant Operations in prioritizing and streamlining the completion and follow-up of work order requests.
  • Assisted Plant Operations in ensuring that all logs and manuals were in standing order.
  • Knowledgeable in state and Healthcare regulatory agency guidelines .
  • Established and maintained a filing system inclusive of staff, contractors and vendors.
STAFFING COORDINATOR May 2000Nov 2006 Oak Bend Medical Center (Polly Ryon Hospital Authority) Richmond, TX
  • Conferred with customers by telephone or in person to provide information about staff or services, took or entered orders.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Completed contract forms, ensured that all contracted personnel licensing credentials were up to date and in order.
  • Skilled in negotiating and administrating contracts for nursing personnel.
  • Responsible for adhering to Healthcare and governmental licensing agency requirements related to EMTALA and HIPPA.
  • Obtained daily staffing request and filled efficiently ensuring adequate staffing was delivered.
  • Responsible for obtaining and inputting accurate customer demographic and insurance information on patient accounts.
  • Practiced strict procedures in safe guarding the confidentially of data.
  • Established and maintained filing system inclusive of contractual nursing personnel.
  • Knowledgeable in Medical Terminology and transcribing physician orders.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education:
Associate of Applied Science : Medical Records Terminology May 1991 WCJC Wharton, TX
High School Diploma May 1984 B.F. Terry High School Rosenberg, TX
Certifications:
Medical Terminology

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About this resume

ENVIRONMENTAL SERVICES MANAGER FROM Rosenberg , Texas RESUME

This is a resume for a ENVIRONMENTAL SERVICES MANAGER in Rosenberg, Texas with experience working for such companies as Oak Bend Medical Center Polly Ryon Hospital Authority and Oak Bend Medical Center Polly Ryon Hospital Authority. The grade for this resume is 0 and is one of hundreds of ENVIRONMENTAL SERVICES MANAGER resumes available on our site for free. Use these resumes as templates to get help creating the best ENVIRONMENTAL SERVICES MANAGER resume.

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School Attended
WCJC