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Us Census Bureau - Enumerator Resume Example

James Miller
XXXX XXX XX , Mountlake Terrace , WA 98043 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Service Administrator with more than 20 years of experience in fast-paced Call Center & Customer Service Environment. Excellent People Skills and Administrative abilities. Track record of achieving exceptional results in customer satisfaction, teamwork and budgetary compliance.

Skills
  • Administration & Management
  • Customer & Personal Service
  • Critical Thinking, Creative Problem Solving & Decision Making
  • Public Safety & Security; Law & Government
  • Economics & Personal Finance
  • Public Speaking
  • Instruction, Education & Training
  • Specialty Subjects include Medical Terminology, Geography, History & Archeology
Experience
Enumerator 07/1995 to Present
U.S. Census Bureau Seattle, WA
  • Supervise and train other staff members, and maintain staff records.
  • Prepare reports for federal population surveys as a Census Enumerator.
  • Collect and analyze data, tallying the number of citizens for decennial (10 year) census.
  • Meet with supervisor regularly to submit completed assignments and discuss objectives.
  • Locate and list addresses and households.
  • Contact individuals to be interviewed at home by telephone or in person; assist individuals in completing questionnaires.
  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Review data obtained from interview for completeness and accuracy.
  • Identify and report problems, and resolve inconsistencies in interviewees' responses.
  • Compile, record, and code results or data from interview using computer or specified forms.
Customer Service Representative 03/2012 to 10/2013
Jaco Environmental Bothell, WA
  • Provide customer service, including instructions on how to proceed with incentivized disposal of inefficient appliances.
  • Organized and worked with detailed records of power utility customers, using computers to enter, access, search and retrieve data.
  • Transmit claims for payment and further review.
  • Contact customers and other involved persons to obtain missing information.
  • Specialized in managing difficult customer cases and bringing them to constructive resolution.
Customer Service Representative 09/2006 to 06/2007
Aetna Insurance Seattle, WA
  • Provide customer service, including instructions to customers on proceeding with health insurance claims.
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms and related documents; review them for completeness and information quality.
  • Organize and work with detailed records; use computers to enter, access, search and retrieve data.
  • Calculate amount of claim; transmit claims for payment or further investigation.
  • Manage claim file and audit for completeness. Contact insured or other involved persons to obtain missing information.
  • Pay small claims.
  • Apply insurance rating systems.
Customer Service Representative 01/2005 to 12/2005
Safeco Insurance Bothell, WA
  • Provide customer service, including procedures for claims or referrals to auto repair facilities.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Review insurance policy to determine coverage; apply insurance rating systems. Calculate amount of claim.
  • Transmit claims for payment or further investigation. Post or attach information to claim file.
  • Contact insured or other involved persons to obtain missing information.
  • Organize and work with detailed records, using computers to enter, access, search and retrieve data.
  • Pay small claims.
  • Transfer insurance coverage from old vehicle to new one.
Business Office Technician 03/1978 to 06/2005
Bell Telephone Seattle, WA
  • Oversee activities directly related to providing services offered by telephone company to business and residential customers.
  • Review financial documents and activity reports with customers. Review other data to measure activity and determine areas needing improvement.
  • Manage staff, preparing work schedules and assigning specific duties as required.
  • Direct and coordinate department's financial and budget activities to fund operations and maximize efficiency.
  • Determine staffing requirements. Interview, hire and train new employees, and oversee those personnel processes.
  • Determine credit terms based on customer needs.
  • Perform floor work, including greeting and assisting customers who came into the facility.
  • Stock shelves with equipment necessary for installation and repair; conduct inventory.
  • Coordinating with other department heads as required.
Education
Associate of Applied Science: Medical Office Technology Jun 2010 Edmonds Community College - Edmonds, WA
Associate of Applied Science: Medical Terminology Jun 2008 Edmonds Community College - Edmonds, WA
Ph.D.: World History Jun 1997 Pacific Western Univesity - Los Angeles, CA
Master of Arts: Public Administration Jun 1995 Pacific Western University - Los Angeles, CA
Bachelor of Arts: Law & Justice Jun 1987 Central Washington University - Ellensburg, WA
Associate of Arts: Law & Business Jun 1975 Edmonds Community College - Edmonds, WA
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Resume Details

This is a real resume for a Enumerator in Mountlake Terrace, Washington with experience working for such companies as Us Census Bureau, Jaco Environmental, Aetna Insurance. This is one of the hundreds of Enumerator resumes available on our site for free. Use these resumes as templates to get help creating the best Enumerator resume.

Previous Companies:

  • US Census Bureau
  • Jaco Environmental
  • Aetna Insurance

Previous Job Positions:

  • Enumerator
  • Customer Service Representative
  • Business Office Technician

Schools:

  • Edmonds Community College
  • Pacific Western Univesity
  • Pacific Western University
  • Central Washington University

Level of Education:

  • Associate of Applied Science
  • Ph.D.
  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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