Jones International University - Enrollment Specialist Resume Example

Julian Phillips

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Denver, CO 80231

Ph: XXXXXXXXXXXX

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Professional Summary

My desire is to bring my skills to a position were I can show case my abilities to provide excellent administrative assistance and support. Having over six years of administrative and customer service support has made me self-motivated, hard working with strong communication skills. I have the ability to work effectively with a wide range of constituencies in a diverse community. I'm able to investigate and analyze information and I have the ability to maintain confidentiality of records and information. I can plan, prioritize and organize effectively and work simultaneously on multiple projects for multiple people.

Skills

Customer and Personal Service Administration and Management Active Listening Clerical Coordination Time Management Computers and Electronics Critical Thinking

Experience

Enrollment Specialist Jul 2012－Present Jones International University Centennial, CO

Processing student information required for the admissions and maintaining student records, general duties also included answering phones, processing correspondence, filing and miscellaneous office tasks as needed on a daily basis, process admissions documents, transcript ordering for applicants, ensure compliance with administrative policies and procedures, create and maintain student files, ensuring all academic records are kept current and accurate.

Secure student records for FERPA compliance, compile applicant files for review, provide clear communication to students, staff, and administration, work within CampusVue, ability to communicate both orally and in writing in a clear and straightforward manner, ability to plan, prioritize and organize effectively, maintain security and confidentiality, ability to multi-task effectively, schedule meeting, presentation and training sessions, knowledge of personal computer operations and software applications including e-mail, and knowledge of general office procedures.

Receptionist/Office Assistant Dec 2007－Jul 2012 NCO Greenwood Village, CO

Handled the input of information and data, created letters, memos, spreadsheets, reports, and graphic presentations for my supervisor. Handle incoming calls with customers and transferred to appropriate sister companies, received mail & payments, answered multi line phone system, updated check by phone payments and setup multiple check recurring payments. I was the primary point of contact for daily operational issues and customer escalations within the sister companies.

Technical Support-Customer Service Supervisor Jun 2004－Aug 2007 DIRECTV Englewood, CO

Handle incoming calls with customers and field techs, give technical support to customers, handle billing questions, activations of accounts, and equipment, handled escalated issues with customers. I assisted with any Q&A need by other customer service reps, running team meetings, monthly evaluations for team members

Provided customer care to inbound callers, resolved issues and customer complaints, utilized MS office and internet on a daily bases, responsible for answering over 100 calls per day , performed account management duties such as debits and credits to the acct performed billing analysts for proper credits and debits.

Retail Sales / Customer Service Mar 2001－Apr 2004 Health of the Spirit Fontana, CA Responsible for managing retail store, provided customer service, and resolved customer complaints, researched refund disputes and credited accounts accordingly. Created new customer base trough advertising and telemarketing. I processed business and travel expenses. Responsible for handling correspondence, presentations, and other projects also supervised retail staff and utilized MS Office for all reporting responsibilities. Meeting coordination, answering phones, travel arrangements, and set-up and coordinate meetings and work evaluations.

Property Manager Jun 1998－Feb 2001 Windmill Creek Apartments Long Beach, CA

Responsible for showing and leasing apartment units; Performed credit check and verification process of future residents; Authorized and distributed repair work orders; Provided quality customer service to resolved residents complaints; Accountable for logging and collecting rent payments; Performed follow up calls to potential residents and increased occupancy by 5% through cold calling and apartment move in/out scheduling.

Education