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Maximus - Enrollment Couselor I Resume Example

Victoria Ramirez
XXXX XXXXXX XXXXX XXX XXX XXXX, East Point, GA 30344
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
My work background includes excellent administrative and organizational skills.  The ability to work tactfully with a variety of people.  Talent for identifying customer needs, I cope well in high-stressed situations and can manage a variety of projects simultaneously.  Proficient with Microsoft Office system (including Word, Excel, and PowerPoint), Sabre, ASAP, Outlook.
Skills
  • Critical Thinking
  • Customer Service
  • Coordination
  • Time Management
  • Troubleshooting
  • Active Learning
  • Problem Solving
Experience
Enrollment Couselor I Aug 2007Present MAXIMUS,INC./BAYOU HEALTH LA(2012)/SCHCC(2007) Atlanta, GA

*Responds to incoming member calls and assist enrollees in selecting a Health plan and PCP *General information about BAYOU HEALTH

* Educate members on BAYOU HEALTH managed  care, 90 day choice period, lock-in period and open enrollment.

* Maintain updated knowledge of all BAYOU HEALTH program information and polices and procedures and program changes.

* Remain courteous, helpful, and sensitive to consumer needs at all times.

* Remain unbiased and maintains consumer confidentiality.

* Raises issues of concern and/or problems to attention of a Lead or Supervisor.

* Performs data entry for enrollments/disenrollment/transfers at minimum quality level as defined.

* Perform other duties as assigned by Management.

Customer Service Rep Feb 2007Aug 2007 Izoom Online LLC Norcross, GA

* Process and activate new accounts for DSL and High speed Internet customers.

*Assist clients with manual installation and   troubleshooting issues.

* Processed payments, update customers files, ran reports on spreadsheets comparing data.  Provided the highest level of customer service, while working in a call center environment.

Operator May 2002Oct 2006 Metro One Telecommunications INC. Nashville, TN

* Provided enhanced directory assistance to wireless  customers.

* Retrieve requested listing by searching multiple databases.

* Report accurate call statistics by preparing and submitting call tallies, update form, and credit forms.  Provided the highest level of customer service.

Travel Counselor May 1998Mar 2002 American Express Norcross, GA

* Arranged leisure travel for American Express Platinum Cardholders.

* Advised clients on the most Pleasurable tour package for dream destinations.

* Provided the highest professional level of customer service through the use of Sabre.

Education
Bachelor of Science : Family and Consumer Science Aug 2006 Tennessee State University Nashville , TN
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Resume Details

This is a real resume for a Enrollment Couselor I in East Point, Georgia with experience working for such companies as Maximus, Inc, Bayou Health La2012. This is one of the hundreds of Enrollment Couselor I resumes available on our site for free. Use these resumes as templates to get help creating the best Enrollment Couselor I resume.

Previous Companies:

  • MAXIMUS
  • INC
  • BAYOU HEALTH LA2012

Previous Job Positions:

  • Enrollment Couselor I
  • Customer Service Rep
  • Operator
  • Travel Counselor

Schools:

  • Tennessee State University

Level of Education:

  • Bachelor of Science

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