Customer Service Rep...
Brunswick, Georgia*Responds to incoming member calls and assist enrollees in selecting a Health plan and PCP *General information about BAYOU HEALTH
* Educate members on BAYOU HEALTH managed care, 90 day choice period, lock-in period and open enrollment.
* Maintain updated knowledge of all BAYOU HEALTH program information and polices and procedures and program changes.
* Remain courteous, helpful, and sensitive to consumer needs at all times.
* Remain unbiased and maintains consumer confidentiality.
* Raises issues of concern and/or problems to attention of a Lead or Supervisor.
* Performs data entry for enrollments/disenrollment/transfers at minimum quality level as defined.
* Perform other duties as assigned by Management.
* Process and activate new accounts for DSL and High speed Internet customers.
*Assist clients with manual installation and troubleshooting issues.
* Processed payments, update customers files, ran reports on spreadsheets comparing data. Provided the highest level of customer service, while working in a call center environment.
* Provided enhanced directory assistance to wireless customers.
* Retrieve requested listing by searching multiple databases.
* Report accurate call statistics by preparing and submitting call tallies, update form, and credit forms. Provided the highest level of customer service.
* Arranged leisure travel for American Express Platinum Cardholders.
* Advised clients on the most Pleasurable tour package for dream destinations.
* Provided the highest professional level of customer service through the use of Sabre.
This is a real resume for a Enrollment Couselor I in East Point, Georgia with experience working for such companies as Maximus, Inc, Bayou Health La2012. This is one of the hundreds of Enrollment Couselor I resumes available on our site for free. Use these resumes as templates to get help creating the best Enrollment Couselor I resume.
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