Berkeley College - Enrollment Counselor Resume Example

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Julian Phillips

XXXX XXXXXXXXXX XXX, Bushkill, PA 18324

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Customer Service Liaison with solid history of achievement in customer oriented environments. Motivated leader with strong organizational and prioritization abilities. Expertise include customer satisfaction, problem resolution and effective communication.
Handles tasks with accuracy and efficiency.

Skills

Complex Problem Solving
Exceptional Judgment and Decision Making

Service Orientation
Critical Thinking

Medicare and Medicaid Billing
CPT, HCPC, ICD-10 Coding

UB-04 and 1500 Claims Forms
Time Management

Active Listener

Experience

Enrollment Counselor Jun 2013－Present Berkeley College － Paramus, NJ

Participate in student recruitment, registration, and placement activities, meeting goal over a 12 month period.

Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.
Conduct on-the-job training classes or training sessions for staff.

Plan and lead professional development activities for support staff.

Advise students on issues such as course selection, progress toward graduation, and career decisions.

Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so.

Confer with students/family by telephone providing excellent customer service with information about products or services, or details of any complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Medical Claims Adjustment Specialist Jan 2008－Feb 2010 United Health Group － Oldsmar, FL

Review insurance policy terms to determine whether particular procedures covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, arrange for billing.

Keep records of customer interactions and transactions, recording details of inquiries, complaints/comments, and actions taken.

Resolve customers' service or billing complaints adjusting bills and mitigating loss.

Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Pay and process claims within designated authority level.

Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Resolve inaccuracies in Medicare and Medicaid claims

Collections Team Leader Feb 2001－Jan 2008 JP Morgan Chase, Inc. － Tampa, FL

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Advise customers of necessary actions and strategies for debt repayment.
Negotiate credit extensions when necessary.

Receive payments and post amounts paid to customer accounts.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Verify accuracy of billing data and revise any errors.

Contact customers to obtain or relay account information.

Education

Master of Science : Professional Studies in Education Mar 2013 Capella University － Minneapolis, MN

Master of Science : Counseling Studies Mar 2010 Capella University － Minneapolis, MN

Awards

Employee of the Month-June 2014
Teamwork Excellence Award-2014

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Enrollment Counselor Counselor

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Berkeley College - Enrollment Counselor Resume Example

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