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Avi Foodsystems - Employee Relations Specialist Resume Example

Alexa Coleman
Professional Summary
Dedicated and compassionate Employee Relations Specialist offering more than 10 years of experience and knowledge in the areas of training, unemployment claim processing, employee relations, investigations and complaint resolution.  Highly adept at settling employee complaints and allegations at minimal cost and inconvenience to employers.  Sensitive counselor and trainer of entry level through senior level employees.
  • Employee relations
  • Manager coaching and training
  • Employee handbook development
  • Unemployment law specialist
  • Employment law FMLA/ADA/EEO
  • HR policy development
  • Training and development
  • Strong organizational skills
  • Superior work ethics and integrity
AVI Foodsystems, Inc. Warren, OH Employee Relations Specialist Apr 2007Present Supported more than 8,000 employees at all levels, including executive leadership.  Promoted positive employee relations at all levels of the organization.  Explained human resources policies and procedures to all employees.  Assessed employee performance and directed the issuance of disciplinary action.  Managed completion of high-volume unemployment claims with 100% rate of completion and accuracy and an 83% win percentage.  Fielded may types of phone calls, including inquiries, requests, complaints and concerns from managers and employees.  Assisted in investigations and resolutions. Advised managers on company policy matters and recommended needed changes.  Developed, implemented and conducted training sessions for topics including effective communication, harassment and discrimination, diversity and the disciplinary process.  Maintained corporate responsibility by staying up-to-date with laws that affect the human resource department.  Served as liaison between management and employees by helping to resolve work related problems.  Worked with senior-level management to create fair and consistent HR procedures.  Determined employee promotions and demotions, and terminated employees when necessary. 
Macali's Giant Eagle Warren , OH Human Resources Generalist Mar 2005Apr 2007 Supported more than 130 employees at all levels.  Reviewed Federal and state laws to confirm and enforce company compliance.  Addressed inquiries from employees and management regarding ongoing employee relations issues.  Advised management on appropriate employee corrective actions.  Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting, compensating, evaluating, and training workers.Created and modified job descriptions within all departments.  Worked with management to create fair and consistent HR practices and procedures and to establish consistent hiring practices.  Created and managed more than 130 confidential personnel records.  Updated and modified the employee handbook to reflect current laws and employment practices.  Facilitated monthly meetings and promoted employee recognition programs to positively influence workplace relationships.  Identified staff vacancies and recruited, interviewed and selected applicants.  Developed, implemented and conducted new hire orientation process to facilitate a consistent and thorough onboarding program.  Implemented the DFWP program and became certified to lead training for all staff annually and ensure compliance with the program.  Fostered positive employee relations.  Determined staff promotions and demotions, and terminated employees when necessary. 
Macali's Giant Eagle Warren, OH Cash Office Manager Mar 2003Mar 2005 Oversight of cash office in high volume grocery store averaging more than 10,000 customers per week.  Strong emphasis on cash handling and security.  Directly managed a cash office staff of 6 employees and assisted in the management of more than 30 cashiers and customer service employees.  Determined staff promotions and demotions, and terminated employees when necessary.  Balanced and resolved the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and employees.  Recruited, hired, developed and retained retail talent for the company.  Developed and implemented standard orientation and training programs for all front end personnel. 
PharMor, Inc. Youngstown, OH Store Co-Manager Mar 1994Sep 2002 Oversight of daily operations of a large volume discount retail store averaging more than $750,000 in weekly sales.  Opened a new store location and assisted in recruiting and training new staff.  Stocked and re-stocked inventory when shipments were received.  Directed and supervised employees engaged in sales, inventory and customer service.  Completed weekly schedules according to payroll policies.  Wrote order supply requests to replenish merchandise.  Trained staff to deliver outstanding customer service.  Served as Corporate Trainer in the areas of POS, inventory management as well as effective personnel management.  Also held the positions of:  Inventory Manager, POS Coordinator, Warehouse Manager, Front End Manager and Store Assistant Manager.
Weislogel's ShurFine Fairview, PA Cashier and Deli Clerk Sep 1989Mar 1994 Operated a cash register to process cash, check and credit card transactions.  Replenished floor stock and processed shipments to ensure product availability for customers.  Maintained knowledge of current promotions, policies regarding payments and exchanges and security practices.  Excelled in providing quality service to the customer.   
Slippery Rock University Slippery Rock, PA Studied from August 1991 through May 1993: Elementary Education
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Resume Details

This is a real resume for a Employee Relations Specialist in Warren, Ohio with experience working for such companies as Avi Foodsystems, Inc, Macalis Giant Eagle. This is one of the hundreds of Employee Relations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Employee Relations Specialist resume.

Previous Companies:

  • AVI Foodsystems
  • Inc
  • Macalis Giant Eagle

Previous Job Positions:

  • Employee Relations Specialist
  • Human Resources Generalist
  • Cash Office Manager
  • Store Co Manager
  • Cashier and Deli Clerk


  • Slippery Rock University

Level of Education:

  • Studied from August 1991 through May 1993

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