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American Express Global Business Travel - Emergency Travel Counselor Ii Resume Example

Aubrey James
XXXX XXX XXXXXX XXXXX
Laurel, MD 20723
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Responsible and motivated individual with proven and demonstrated experience in all aspects of travel. I am service-oriented with a background of  17+  years of 
customer service. Core competencies include excellent communication and time management skills. I handle tasks with accuracy and efficiency.

Skills
  • Active Listener and Well Spoken
  • Accountable, Productive and Reliable 
  • Problem Solver
  • Energized and Confident
  • Excellent Customer and Personal Service
  • Comfortable in working in fast paced environment
  • Proficient in Sabre and Apollo GDS
Experience
Emergency Travel Counselor II Jun 2013Present American Express Global Business Travel Laurel , MD Provides exceptional customer service to multiple accounts during after hours 24 hours a day 7 days a week.
Handle calls that are often 60% of the time made in stressful conditions and able to use personal and professional skills to handle these situations in a calm, clear and efficient manner.
Provide domestic and international air, car and hotel reservatons to all business travel customers.
Anticipates customers needs and seek to create value and consistently delight customers by delivering better service than expected.
Convey empathy regarding the traveler's current situation and clearly articulate to customres what is being done to resolve issues.
Travel Consultant/Lead Agent- Plantinum Card/Cruise and tours/Membership Rewards Oct 2006Jun 2013 American Express Consumer Travel Washington, DC Provide multiple travel services to Platinum card members that included domestic and international travel arrangements.
Oversaw the office and was the main contact when supervisor was way as well as trained new hires.
Coordinated grand opening, promotional events and generated walk in business.
Arranged vendor visits and luncheons.

Confirmed domestic and international vacation packages for all card members which included cruise and land tours.
 
Expedited customer's special request and needs.
Handled customer service issues such as credit card disputes, no show charges and upgrades for VIP clients.
 
Proficient in group bookings such as arranging meetings and destination weddings.
Recieved pacesetter award for being #1 in all catagories of monitored and mandatory policies.

Travel Service Associate-Credit Swiss First Boston Jan 2001Oct 2004 Rosenbluth Travel/American Express New York, NY

Provided various travel services to Investment bankers in a busy onsite location that included air, car and hotel reservations. 
Handled customer service issue and provided full report once issue was resolved.
 
Researched and ensured competitive fares and followed all negotiated contract rules.
 
Responsible for monitoring quality control of all PNRs before issuing tickets.
Anticipated potential problems and took appropriate actions to help prevent further issues.

Senior Travel Consultant Nov 1999Jan 2001 Keefe Bruyette and Woods New York , Ny

Expedited CEO and VIP clients' special travel needs and request for business travel. 
Assisted supervisor with daily reports and travel logs for client files as well as trained new hires.
 
Processed and reviewed the ARC report which included voids, exchanges, refunds and ticket stock.
 
Researched and arranged meeting space for conferences.
 
Issued tickets and invoices as well as maintained the delievery of documents and itinerarys.

Receptionist/Support Agent/Quality Control Officer Oct 1995Nov 1999 VTS Travel New York, NY

Operated busy switchboard and directed phone calls as well as responsible for daily administrative duties.
 

Prepared the incoming and outgoing courier shipments and utilized computer resources to track shipments.

Supported senior in reconfirming rental car and hotel accommodations for numerous accounts by phone and fax.

Provided travel services including booking and reconfirming air, car and hotel reservations for multiple accounts.
 

Supervised quality control check on agent's records as well as oversaw the packaging and distribution of tickets.

  
As lead agent trained and supervised new hired support agents.

Education
High School Diploma Jun 1995 Julia R. Richmond High School New York, Ny
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Resume Details

This is a real resume for a Emergency Travel Counselor II in Laurel, Maryland with experience working for such companies as American Express Global Business Travel, American Express Consumer Travel, Rosenbluth Travel. This is one of the hundreds of Emergency Travel Counselor II resumes available on our site for free. Use these resumes as templates to get help creating the best Emergency Travel Counselor II resume.

Previous Companies:

  • American Express Global Business Travel
  • American Express Consumer Travel
  • Rosenbluth Travel

Previous Job Positions:

  • Emergency Travel Counselor II
  • Travel Consultant
  • Lead Agent Plantinum Card
  • Cruise and tours
  • Membership Rewards

Schools:

  • Julia R. Richmond High School

Level of Education:

  • High School Diploma

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