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Conns Home Plus - Electronics Department Manager Resume Example

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Dylan Allen
XXXX XXXX XXXXXXX XXX XXX XXX, Phoenix, AZ 85022
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Background of more than 20 years of sales, call center, and management positions. Outstanding problem solving, customer service and complaint resolution skills. Maintained a well-honed ability to evaluate operational needs and implement strategies with profitable results. Excellent organizational, and administrative skills.
Skills
Experience
Electronics Department Manager Apr 2014Aug 2014 Conns Home Plus Scotsdale, Az Supervise electronics sales staff. Open store and conduct sales training and set daily sales goals. Handle inbound calls. Assist sales staff in over coming objections and influence customer behavior. 
Electronics Sales Associate Oct 2013Apr 2014 Conns Home Plus Scotsadle, Az Provide face to face assistance to customers through the buying process to include merchandise selection, payment and finance options, and pickup and delivery. Make telephone calls to existing and potential customers. Assisted in merchandizing and store product set-up.
Direct Consumer Banking Apr 2013Oct 2013 Discover Financial Services Phoenix, Az Answer inbound calls on Discover Bank Services. Setup savings,checking, money market, and CD accounts. Provided web and mobile app support to solve customer problems.
Fraud Investigation Specialist Apr 2012Apr 2013 Discover Financial Services Phoenix, Az Answer inbound and made outbound fraud investigation calls. Interviewed card members and merchants regarding unauthorized account activity. Follow all legal and regulatory requirements for Suspicious Activity Reports. Worked on multiple PC based programs. Met and exceeded monthly goals. Multiple recipient awards for excelling in card member needs.
Collection Representative Oct 2011Apr 2012 Discover Financial Services Phoenix, Az Worked with card members who were past due on making payments on their accounts. Used professional and persuasive communication skills to arrange an acceptable payment program. Maintained accurate records and provided information to other departments. Met and exceeded monthly goals.
Sales Manger Aug 2008Mar 2010 Saturn of Binghamton Vestal, NY Instrumental in creating a automotive accessory division in a 5 auto dealership group. Over saw staffing and training of technicians and sales staff. Trained dealership sales staff to integrate auto aftermarket accessory products into car sales to maximize sales profits. Met and exceeded monthly sales goals. Created TV, radio, and newspaper advertising.
Sales Manager Dec 1992Aug 2008 Tech Auto Sound Endicott, NY Offered customers a wide variety of automotive accessories. Effectively negotiated with venders to access best price advantage. Established outside wholesale dealer accounts. Met and exceeded monthly goals. 
Job Site Manager Oct 1990Nov 1992 Bob Murphy Inc. Vestal, NY Supervised the construction of a auto parts store. Maintained daily build schedules. Interacted extensively with building and OSHA inspectors. Maintained strict inventory controls.
Deputy Sheriff Mar 1984Aug 1990 Adams County Sheriffs Dept. Brighton, CO Patrol Deputy enforcing Federal, State, and county laws. Trained in a variety of verbal and hand to hand confrontations
Security Police Aug 1979Aug 1983 United States Air Force Merced, CA Enforced Military rules and regulations. Trained in anti-terrorism and wide range of weaponry.
Education
Colorado Police Certication : Law Jan 1986 Colorado Law Enforcement Training Academy Englewood, Co
Military Police Certification Dec 1979 Security Police Academy Lackland AFB, Tx
High School Diploma : Science Jun 1979 Susquehanna Valley High School Conklin, NY
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Resume Details

This is a real resume for a Electronics Department Manager in Phoenix, Arizona with experience working for such companies as Conns Home Plus, Discover Financial Services, Saturn Of Binghamton. This is one of the hundreds of Electronics Department Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Electronics Department Manager resume.

Previous Companies:

  • Conns Home Plus
  • Discover Financial Services
  • Saturn of Binghamton

Previous Job Positions:

  • Electronics Department Manager
  • Electronics Sales Associate
  • Direct Consumer Banking
  • Fraud Investigation Specialist
  • Collection Representative

Schools:

  • Colorado Law Enforcement Training Academy
  • Security Police Academy
  • Susquehanna Valley High School

Level of Education:

  • Colorado Police Certication
  • High School Diploma

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