Internal Revenue Service - EEO and Diversity Director Resume Example

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Chloe Torres
Chesterfield , VA 23832
Professional Summary

Seasoned diversity professional  with more than 20 years of experience in the area of diversity and inclusion . Excellent customer service and counseling skills. Track record of achieving exceptional results in team building and conflict resolution.

  • Active Listening
  • Negotiation
  • Complex Problem Solving
  • Customer and Personal Service
  • Coordination
  • Operations Analysis
EEO and Diversity Director Aug 2011Present Internal Revenue Service Washington , DC

Advise leadership on EEO and diversity matters, and serve in a consultative capacity to  executives in planning, implementing, and reviewing organizational programs in three distinct categories; program management, affirmative employment, and strategic planning.

Supervise and monitor the division's complaints inventory, in an effort to reduce and resolve pre and formal complaints, through the Alternative Dispute Resolution (ADR) process and engaged in conversations with management, Labor Relations (LR) along with General Legal Services (GLS) to determine how we could close out overage formal complaints.

Conduct presentations throughout the fiscal year on such topics as the Reasonable Accommodation, Diversity and Inclusion and Conflict Management.

Senior EEO Specialist Jul 2004Aug 2011 Internal Revenue Service Washington , DC

Provided authoritative technical and advisory services to managers and employees on various issues involving EEO and Diversity.

Prepared Division's Annual EEO Report MD-715 by conducting the annual assessment to identify organizational and systemic barriers/trigger, proposing solutions to eliminate barriers.

Assisted both management and employees with reasonable accommodation concerns, explaining the process to obtaining a reasonable accommodation to the final determination of approval and/or denial; reviewed medical documentation from the employee and the Federal Occupational Physician to determine if the employee's request for reasonable accommodation meets the guidelines and regulations as document under the American Disabilities Act (ADA). 

Provided guidance to various levels of management by collecting and analyzing workforce data, conducting trend analysis, identifying issues and presenting findings.

EEO Specialist/Counselor Feb 2001Jul 2004 Internal Revenue Service Washington , DC

Provided technical guidance to managers and employees on a myriad of issues, serving as a consultant on complex workplace issues, as it relates to EEO and Diversity.

Conducted trend analysis on prior EEO complaints and made recommendations on how best to resolve and or improve the quality of the working environment.

Proposed recommended actions based on my review of data contained in EEO Investigative Files, Informal Case History and the current EEO database information.

Conducted interviews with disabled employees focusing on the impact of their medical condition or disability and their ability to perform the essential function of their job.

Managed a multi-million dollar five year interpreting services contract that provided interpreting services for over forty plus Deaf and Hard of Hearing employees; monitored the contract to ensure that the agency and vendor complied with the provisions established within the contract.

Supervisory Contact Representative Jan 1999Feb 2001 Internal Revenue Service Richmond, VA

Monitored employee performance, providing developmental assignments to enhance individual employee skills and prepared employee appraisals.

Monitored statistical data related to assigned technical group's productivity and initiated productivity enhancement.

Maintained program oversight of Tax Law areas, as well as Account and Collections; providing both positive and negative feedback to ensure employees  provide accurate and concise information to customers as well as adhering to their scheduled phone time.

Prepared  work plans for group, outlining projected goals and expectations for pre and post filing season, demonstrating how it would benefit the productivity of the individual employees, work group and division.

Bachelor of Science: Urban Planning Richmond, VA Virginia Commonwealth University May 1996

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About this resume

EEO and Diversity Director FROM Chesterfield , Virginia RESUME

This is a resume for a EEO and Diversity Director in Chesterfield, Virginia with experience working for such companies as Internal Revenue Service and Internal Revenue Service. The grade for this resume is 0 and is one of hundreds of EEO and Diversity Director resumes available on our site for free. Use these resumes as templates to get help creating the best EEO and Diversity Director resume.

School Attended
Virginia Commonwealth University