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Citi - E service Resume Example

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Gabriel Rodriguez
XXXX XXXXXXXXXX XX XXX , Independence , KY 41051 | (H) XXX XXX XXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic customer service representative with 30 years of  experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Judgment and Decision Making
  • Complex Problem Solving
  • Active Listening
  • Time Management
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
Experience
E-service /Customer Service 09/2013 to Present
Citi Florence, Ky
  • Answer user inquiries regarding computer operation to resolve problems.
  • Trouble shoot problems of website issues.
  • Assist customers in acquiring correct website information and navigation of websites.
  • Assist customers with updating their browser settings and programs needed to use website
  • Answer questions regarding accounts, payments and purchases.
  • Complete sales and services
  • Update information
  • Complete all trainings.
  • Understand all systems
Co-Owner 11/2007 to Present
Dwyer Chimney Service Independence, Ky
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
Customer Sevice/Cashier 06/2011 to 07/2013
Lowes Gibsonia, Pa
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders,  or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Eligibility Technichian/Employment Coach 08/1990 to 11/2007
Hamilton County Department of Jobs and Family Services Cincinnati, Oh
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, and applicants' legal rights.
  • Answer applicants' questions about benefits and claim procedures.
  • Compute and authorize amounts of assistance for programs such as monetary payments, and food stamps.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Provide social workers with pertinent information gathered during applicant interviews.
Education
Bachelor of Arts: Sociology May 1989 College of Mount St.Joseph on the Ohio - Cincinnati, oh
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Resume Details

This is a real resume for a E service in Independence, Kentucky with experience working for such companies as Citi, Dwyer Chimney Service, Lowes. This is one of the hundreds of E service resumes available on our site for free. Use these resumes as templates to get help creating the best E service resume.

Previous Companies:

  • Citi
  • Dwyer Chimney Service
  • Lowes

Previous Job Positions:

  • E service
  • Customer Service
  • Co Owner
  • Customer Sevice
  • Cashier

Schools:

  • College of Mount St.Joseph on the Ohio

Level of Education:

  • Bachelor of Arts

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