Search For Resume Examples

Misericordia Home - DSP Resume Example

Build your own resume
Layla Ross
XXXX XXXXXXX XXXX, Bellwood, IL 60104
Professional Summary
To apply my 20 years of Customer Service and Data Entry skills towards the success of an organization with progressive levels of responsibility. Strengths include the ability to interface with every position within the organization. Strong problem solving, extremely dependable, flexible, can-do professional with excellent organizational skills.
  • Customer and Personal Service
  • Excellent customer service mindset when working with clients; combine patience with focus to successfully perform care responsibilities
  • Proficient in Microsoft Windows: 40WPM
  • Strong problem solving and organization skills
  • Communicated well with Doctors and Nursing staff to ensure quality resident care
  • Medical terminology knowledge
  • Judgment and Decision making
  • Clerical
DSP/Direct Support Professional Mar 2014Present Misericordia Home Chicago, IL
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
  • Care for individuals or families during periods of incapacitation, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or LPN.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Charting/tracking daily goals and reports in client's files and entering into computer on HSMS.
  • Caring for individuals with Developmental Disabilities. 
Care Giver/Personal Assistant Jun 2008Oct 2012 Department Of Human Services Springfield, IL
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Acted in a liaison capacity between client, doctors and human services.
Customer Service Representative Oct 2006Dec 2007 Life Source Glenview, IL
  • Accurately documented, researched and resolved customer service issues.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Entered customer orders into computer database and ensured information is error-free.
Bus Operator Aug 1996Sep 2006 Pace Northwest Bus Company Des Plaines, IL
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
  • Handle passenger emergencies or disruptions.
  • Report delays or accidents.
  • Collect tickets or cash fares from passengers.
General Office/Warehouse Sep 1989Dec 1993 Today's Temporary Services Des Plaines, IL
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Receive and count stock items, and record data manually or using computer.
Certificate : Medical Assistant Feb 2009 Illinois School Of Health Careers Chicago, IL
Certification : Medical Billing and Coding Jun 2008 Everest College Skokie, IL
None : Business Administration/Management Harper College Palatine, IL
Love this resume? Build your own now!

Resume Details

This is a real resume for a DSP in Bellwood, Illinois with experience working for such companies as Misericordia Home, Department Of Human Services, Life Source. This is one of the hundreds of DSP resumes available on our site for free. Use these resumes as templates to get help creating the best DSP resume.

Previous Companies:

  • Misericordia Home
  • Department Of Human Services
  • Life Source

Previous Job Positions:

  • DSP
  • Direct Support Professional
  • Care Giver
  • Personal Assistant
  • Customer Service Representative


  • Illinois School Of Health Careers
  • Everest College
  • Harper College

Level of Education:

  • Certificate
  • Certification
  • None

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

Hi Lo Driver

Detroit, Michigan

Companies Worked For:

WorkBox, Dakkota Intergrated Systems, Cardinal Sta...

Dental Assistant

Rock Hill, South Carolina

Companies Worked For:

The Center For Oral and Maxillofacial Surgery, Tru...

Warehouse Associate

Reno, Nevada

Companies Worked For:

Aerotek, Unemployed, Home Depot, Motel 6, Dottys C...

Font Office Administ...

Deer Park, Ohio

Companies Worked For:

Small Smiles Dental Clinic, Anthem Blue Cross and...


Wyoming, Michigan

Companies Worked For:

Coca Cola, Challenge Mfg, Notions Marketing

Maintenance Worker

Willison, Florida

Companies Worked For:

Westend Golf Club, AFC Sushi, Leonards Furniture,...

Office Clerks

Long Beach, California

Companies Worked For:

Light & Life Christian Fellowship, PT, Source Inte...

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!