Misericordia Home - DSP Resume Example

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Layla Ross
XXXX XXXXXXX XXXX, Bellwood, IL 60104
Professional Summary
To apply my 20 years of Customer Service and Data Entry skills towards the success of an organization with progressive levels of responsibility. Strengths include the ability to interface with every position within the organization. Strong problem solving, extremely dependable, flexible, can-do professional with excellent organizational skills.
  • Customer and Personal Service
  • Excellent customer service mindset when working with clients; combine patience with focus to successfully perform care responsibilities
  • Proficient in Microsoft Windows: 40WPM
  • Strong problem solving and organization skills
  • Communicated well with Doctors and Nursing staff to ensure quality resident care
  • Medical terminology knowledge
  • Judgment and Decision making
  • Clerical
DSP/Direct Support Professional Mar 2014Present Misericordia Home Chicago, IL
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
  • Care for individuals or families during periods of incapacitation, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or LPN.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Charting/tracking daily goals and reports in client's files and entering into computer on HSMS.
  • Caring for individuals with Developmental Disabilities. 
Care Giver/Personal Assistant Jun 2008Oct 2012 Department Of Human Services Springfield, IL
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Acted in a liaison capacity between client, doctors and human services.
Customer Service Representative Oct 2006Dec 2007 Life Source Glenview, IL
  • Accurately documented, researched and resolved customer service issues.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Entered customer orders into computer database and ensured information is error-free.
Bus Operator Aug 1996Sep 2006 Pace Northwest Bus Company Des Plaines, IL
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
  • Handle passenger emergencies or disruptions.
  • Report delays or accidents.
  • Collect tickets or cash fares from passengers.
General Office/Warehouse Sep 1989Dec 1993 Today's Temporary Services Des Plaines, IL
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Receive and count stock items, and record data manually or using computer.
Certificate : Medical Assistant Feb 2009 Illinois School Of Health Careers Chicago, IL
Certification : Medical Billing and Coding Jun 2008 Everest College Skokie, IL
None : Business Administration/Management Harper College Palatine, IL

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About this resume

DSP FROM Bellwood , Illinois RESUME

This is a resume for a DSP in Bellwood, Illinois with experience working for such companies as Misericordia Home and Department Of Human Services. The grade for this resume is 0 and is one of hundreds of DSP resumes available on our site for free. Use these resumes as templates to get help creating the best DSP resume.

School Attended
Illinois School Of Health Careers