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Sunset Marquis Hotel & Villas - Doorman Resume Example

James Miller
Professional Summary

Accomplished and energetic Guest Service Agent ,Bellman ,Bell Captain with a solid history of achievement in the hospitality industry . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer relations and conflict resolutions,organizing transportation,tours and restaurant reservations,employee staff scheduling,organizing group arrivals and departures. 

Seasoned in the hospitality industry with more than 18 years of experience in fast-paced hotels and fine dining restaurant. Excellent communication skills and problem solving skills. Track record of achieving exceptional results in organizing and planning and customer relations.

  • Customer and Personal Service
  • Service Orientation
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Administration and Management
  • Transportation
  • Time Management
  • Troubleshooting
Doorman Feb 2008Dec 2013 Sunset Marquis Hotel & Villas West Hollywood, CA
  • greet incoming guests and escort them to their rooms.
  • Receive and mark baggage by completing and attaching claim checks.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features such as locks, ventilation systems, and televisions.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Gourmet Food Server Nov 2005May 2007 IL Mulino New York (Caesars Palace) Las Vegas, NV

     *  Finishing and plating seafood and pasta dishes.

     *  Tableside dessert presentation.

     *  Full tableside wine service.

Bell Captain Feb 2005Nov 2005 Flamingo Las Vegas Las Vegas, NV

      *   Bell staff scheduling and payroll.

      *   Customer relations and conflict resolutions.

      *   Organize group arrivals and departures.

      *   Arranging transportation.

Bell Captain Jun 1995Jan 1999 Flatotel International New York New York, NY

     *   Bell staff scheduling.

     *   Airport transportation.

     *   Tour and entertainment reservations.

     *   Organize group arrivals and departures.

Guest Service Agent Oct 1994Jun 1995 Marriott East-Side Suites New York, NY

      *   Handling all aspects of guest relations.

      *   Preparing daily reports (in-    house,occupancy,arrivals,depatures,ect)

      *   Handling oversold situations 'walks'.

      *   Daily bank drops.

Guest Service Agent Mar 1991Oct 1994 Sheraton New York Hotel & Towers New York, NY

     *   Conflict resolution.

     *   Guest relations and complaints.

     *   Coordinating airline arrivals and departures.

     *   Foreign currency exchange.

GED : standard Ironwood High School Glendale, AZ
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Resume Details

This is a real resume for a Doorman in Oxnard, California with experience working for such companies as Sunset Marquis Hotel & Villas, Il Mulino New York Caesars Palace, Flamingo Las Vegas. This is one of the hundreds of Doorman resumes available on our site for free. Use these resumes as templates to get help creating the best Doorman resume.

Previous Companies:

  • Sunset Marquis Hotel & Villas
  • IL Mulino New York Caesars Palace
  • Flamingo Las Vegas

Previous Job Positions:

  • Doorman
  • Gourmet Food Server
  • Bell Captain
  • Guest Service Agent


  • Ironwood High School

Level of Education:

  • GED

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