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LifeStream - Donor Center Telerecruiter Resume Example

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Oliver Martinez
XXXXX XX XXXXXXXX XXXX XXXX XX, West Allis, WI 53227
Ph: XXXXXXXXXXXX
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Professional Summary

I have in all my past positions met and exceeded employer's expectations.
  My exceptional people and administrative skills allow me to achieve strategic objectives, resolve complex issues, and defend organizational position. I use my analytical and leadership abilities to achieve strong results and network with both management and clients to determine effective solutions to problems. 

Skills
  • High Customer and Personal Service Standards
  • Judgment and Decision Making
  • Conflict Resolution Proficiency
  • Exceptional People and Communication Skills
  • Telecommunications
  • Knowledge of Microsoft Office Suite
Experience
Donor Center Telerecruiter Jul 2008Dec 2013 LifeStream Ontario, CA Came to LifeStream as a Temporary Employee through Kelly Services, worked in Human Resources as an Assistant to the HR Recruiter.  Hired as a Whole Blood Donor Telerecruiter 11/2008.  Promoted 4/2009 to Apherisis Telerecruiter, then promoted 12/2011 to Donor Center Telerecruiter
Contacted previous Blood Doners through predictive dialer and recruited them to donate blood again to ensure patient and local hospital needs.  Educating and reminding donors the importance of donating blood.  Answering donor questions and concerns.  Entering donor information and other data in donor data base.  Daily appointment reminder calls to donors with next day appointments.  Building donor loyalty by establishing rapport with donors while they were in center.  Resolved donor complaints 
Executive Response Representative Mar 2003Dec 2007 Union Bank San Bernardino, CA In Call Center facilitated highest level of escalated and customer service complaints to resolution.  Provided assistance to less experienced Customer Care Representatives with various transactions and inquiries.  Handled complex and escalated calls from customers, investigated a wide variety of issues and requests which included gathering information, contacting other Union Bank departments and branch banking offices, working with all levels of personnel to resolve problems.  Also assisted customers with various transactions, claims, helping customers with bank phone and bank online navigation.  Also utilized to work queues and special projects.
Education
GED Dec 2013 Chaffey Adult School Ontario, CA
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Resume Details

This is a real resume for a Donor Center Telerecruiter in West Allis, Wisconsin with experience working for such companies as Lifestream, Union Bank. This is one of the hundreds of Donor Center Telerecruiter resumes available on our site for free. Use these resumes as templates to get help creating the best Donor Center Telerecruiter resume.

Previous Companies:

  • LifeStream
  • Union Bank

Previous Job Positions:

  • Donor Center Telerecruiter
  • Executive Response Representative

Schools:

  • Chaffey Adult School

Level of Education:

  • GED

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Donor Center Telerec...

West Allis, Wisconsin

Companies Worked For:

LifeStream, Union Bank

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