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Petco - Dog & Cat Department Manager Resume Example

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Sjoe Imrao Rzmoaa Jr
XXX XXXXXXX XXXXX, Crystal Lake, IL 60014
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Summary

Friendly and enthusiastic with years of specialization in Customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Time Management
  • Judgment and Decision Making
  • Computers and Electronics
  • Customer and Personal Service
  • Administration and Management
  • Operation Monitoring
Experience
Car sales Sep 2018Current Ray Chevrolet FOX LAKE, IL
Store Manager Jul 2016Aug 2018 Sprint by MSM Connect McHenry, IL
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Resolve customer complaints regarding sales and service.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Retail Salespersons Jun 2015Jul 2016 Sprint by The Fone Zone Lake Zurich, IL
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
  • Greet customers and ascertain what each customer wants or needs.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Dog & Cat Department Manager Apr 2014Mar 2015 Petco Schaumburg, IL
  • Implement corrective action plans to solve organizational or departmental problems.
  • Identify training and development needs.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Provide quick and courteous service to all customers by determining their needs, sharing product knowledge, and suggesting the appropriate merchandise to satisfy their needs.
  • Process payroll information.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Ensure food and litter back stock is worked daily and all other department back stock a minimum of three times per week. 
  • Perform duties and assume responsibility as Manager on Duty as needed.
  • Ensure that the store is opened and/or closed in accordance with established policies and procedures.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Customer Service Representative Jan 2012Apr 2014 Meijer Bloomingdale, IL
  • Answering customer calls on a multi-line phone system.
  • Transferring calls to the correct department based on need.
  • Handling payment through cash, check, money orders, credit cards, and western union.
  • Distributing receipts for transactions and refunds.
  • Signing for, sorting, distributing, and sending daily mail.
  • Keeping work space organized and clean.
  • Performing closing operations occasionally after shift has ended.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Resolve customer complaints regarding sales and service.
Head Cashier Jan 2007Jan 2009 Lowe's Schaumburg, IL

  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervise others and provide on-the-job training.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Assign employees to specific duties.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Process merchandise returns and exchanges.
Education
High School Diploma Jan 2008 Brentwood Baptist Christian Academy Des Plaines, IL
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Resume Details

This is a real resume for a Dog & Cat Department Manager in Crystal Lake, Illinois with experience working for such companies as Ray Chevrolet, Sprint By Msm Connect, Sprint By The Fone Zone. This is one of the hundreds of Dog & Cat Department Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Dog & Cat Department Manager resume.

Previous Companies:

  • Ray Chevrolet
  • Sprint by MSM Connect
  • Sprint by The Fone Zone

Previous Job Positions:

  • Car Sales
  • Store Manager
  • Retail Salespersons
  • Customer Service Representative
  • Head Cashier

Schools:

  • Brentwood Baptist Christian Academy

Level of Education:

  • High School Diploma

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