AIG Shared Services - Document Research Technician Resume Example

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Liam Johnson
XXX XXXX XXXXX XXXXX, Dawsonville, GA 30534

Over 20 years background in then Insurance industry, with experience in Property Casualty, Mortgage, and Workers Compensation. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Excels in meeting production demands with a 98% Quality score, simultaneously and following through to achieve project goals.

  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Time Management
  • Critical Thinking
  • Complex Problem Solving
  • Active Learning
  • Production and Processing
Document Research Technician 01/2014 - Present
AIG Shared Services - Alpharetta, GA
  • Researched incoming mail for attachment to appropriate claims file within SLA production requirements using internal and external systems in accordance to established procedures.
  • Investigated all unidentified documents utilizing all tools made available.
  • Resolved issues related to legal research documents with 3-5 day turnaround with a quality of 98%. 
Verifications, Assurant - Duluth, GA
  • Screened and scanned an average of 2800 documents per day of internal and external communications including e-mail, faxes, and mail.
  • Distributed faxes and mail in a timely manner to proper department. or 
  • Validated and entered correct mortgage policy information in system while exceeding production goal of 10,000 kph and maintaining quality control score of 97%..
  • Learn to operate new office technologies as they are developed and implemented.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Cashier 01/2011 - 01/2012
Lowes Home Improvement - Cumming, GA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Greet customers entering establishments.
Insurance Agent 01/2008 - 01/2011
Burke Business Service - Savannah, GA
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medicare and dental insurance or specialized policies such as cancer, critical care, and vision
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Research Administration 01/2000 - 01/2008
AIG Agency Auto - Alpharetta, GA
  • Scanning documents into Eastman Imaging system at 2800 documents per day.
  • Researching documents to gather information needed for processing and then routing to proper department such as Underwriting, billing or claims.
  • Contacting agents to gather missing information.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Provide clerical support to other departments.
Master of Science: Criminal Justice 2006 Criminal Justice Kaplan University - Davenport, IA
Graduated from Kaplan Cum Laude in 2006
Treasurer for local chapter of BNI 2010
Certificate of Teamwork 2013
Operations Excellence for Successful Roll-out of Suntrust 2013
Shooting Star Award 2013

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About this resume

Document Research Technician FROM Dawsonville , Georgia RESUME

This is a resume for a Document Research Technician in Dawsonville, Georgia with experience working for such companies as AIG Shared Services and Verifications. The grade for this resume is 0 and is one of hundreds of Document Research Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Document Research Technician resume.

School Attended
Criminal Justice Kaplan University