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Chase - Division Leader Risk Operations Resume Example

Jayden Robinson
Professional Summary

Seasoned Leader with more than 23 years of experience in fast-paced Credit Card, Banking Fraud and Financial Services. Excellent visionary and strategic planning skills. Track record of achieving exceptional results in Productivity, Quality Controls and Employee Development to achieve the desired overall business results and continue to raise the bar of expectations and successfully achieving goals.

  • Proven Leader
  • Effective Time Management
  • Experienced employee developer and Management
  • Critical Thinking Skills
  • Complex Problem Solving skills
  • Extensive hours of Management Training
  • Learning and establishing strategies
  • Quality Control Structures
Division Leader - Risk Operations, 10/2013 to 09/2015
Chase Columbus, OH
  • Develop or analyze information to assess the current or future financial status of risk mitigation and potential loss forecasts.
  • Evaluate data pertaining to costs to maintain plan budgets.
  • Recruit staff members and oversee training programs for analysts and development plans for management.
  • Prepare operational or risk reports for management analysis.
  • Plan, direct, or coordinate the activities of management in department.
  • Approve, reject, or coordinate the approval or rejection of wire transfers up to line approval of $50 million per transaction.  
Team Manager , 10/2011 to 10/2013
J P Morgan Chase Columbus, OH
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Maintain scheduling and event calendars.
  • Operate electronic mail systems and coordinate the flow of information, internally or with customers or overseas business partners.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Manage projects or contribute to committee or team work.
  • Develop daily, weekly, monthly quality control processes to ensure compliance of customer call and investigation procedures are completed by analysts.
  • Recruit, interview and hire staffing for various shifts in the department.
  • Track ASA and abandonment rates to analyze staffing needs.
  • Schedule new hire training for debit card fraud review.
Physician Services Analyst, 02/2010 to 10/2011
Vision Service Plan Columbus, OH
  • Confer with physicians, patients and client companies by incoming and outgoing phone calls to provide information about products or services, enter supply orders, give direction on cancellation of accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Maintain required quality, production, time management and continual policy and contractual change information update awareness.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide relay service for hearing-impaired users.
Skilled Medical Tech, 01/2009 to 02/2010
Mount Carmel Saint Ann's Columbus, OH
  • Prepare patient rooms for patient arrival, keeping the rooms neat, clean and all necessary supplies or equipment is readily available.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Record patients' medical history, vital statistics, or information in electronic medical records system.
  • Collect blood or other laboratory specimens, log the specimens, and or prepare them for testing in the laboratory.
  • Help Registered Nurse with patients, handing them instruments or materials or performing various tasks as given such as wound care and dressings.
  • Operate electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
  • Respond to codes as called across the system wide announcement as it applies to assigned department.
Senior Team Manager, 12/1988 to 10/2008
Discover Network New Albany, OH

During my 19.10 years with Discover, I worked in the following areas as a Manager in the same facility for cross function knowledge:

    • 1988 Began as non-management New Accounts Screening Analyst
    • 1989 Third Shift Bank and Card Servicing Manager
    • 1993 Card Member Services Manager
    • 1997 Dual Functions Manager
    • 1999 60 Day Collections Manager
    • 2001 Merchant Sales Initiatives Manager
    • 2003 Merchant Bankruptcy Manager
    • 2007 Merchant Services Manager
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
    Interpret and communicate work procedures and company policies to staff.
  • Develop or update procedures, policies, or standards.
  • Develop one on one performance improvement plans to help retain steady workforce. Execute corrective measures up to and including loss of employment for non improvement during specified timeframes and improvement partnership.
  • Make recommendations to management concerning such issues as staffing decisions or human resource potential concerns. 
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Lead teams to successfully meet the production, quality, availability and responsibilities of each function in each area to have a strong performing workforce.
Certified BA on-line program: Business Administration, Sep 2008 Tulane A.B. Freeman School of Business - New Orleans, LA

Emerging Leader RAK Finalist, Discover 2003

Raymond Kennedy Leadership Award, Discover 2005

Dare To Soar Yearly Team Award, Discover 2005

100 Individually Adopted Innovation Award, Discover 2006

Gallop Leadership Dept. Success Rate 98% of 30 reps, Chase 2012

Support Veterans hiring recipient, Chase 2012

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Resume Details

This is a real resume for a Division Leader Risk Operations in Columbus, Ohio with experience working for such companies as Chase, J P Morgan Chase, Vision Service Plan. This is one of the hundreds of Division Leader Risk Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Division Leader Risk Operations resume.

Previous Companies:

  • Chase
  • J P Morgan Chase
  • Vision Service Plan

Previous Job Positions:

  • Division Leader Risk Operations
  • Team Manager
  • Physician Services Analyst
  • Skilled Medical Tech
  • Senior Team Manager


  • Tulane A.B. Freeman School of Business

Level of Education:

  • Certified BA on-line program

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