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Cox Communications - Dispatcher Iii Resume Example

Olivia Sanchez
XXXX XXXXXXXXX XXXXXXX XXXXX, Tulsa, OK 74136
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented with over 16 years solid history of long term employment. Core competencies include excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Complex Problem Solving Judgment and Decision Making Management of Material Resources Telecommunications Troubleshooting Customer and Personal Service Critical Thinking
Experience
Dispatcher III Mar 2003Sep 2015 Cox Communications Edmond/Tulsa, OK Responsible for being primary contact for Field Technicians, as well as liaison between customers, Field Ops, and internal departments.  Provides leadership as senior dispatcher in assisting other dispatchers with department issues, coaching, and in training new hires.  Monitors and aligns routes throughout the shift for maximum efficiency of points and mileage.  Proactively monitors job pools and assigns work out as needed.  Modifies work orders for technicians.  Troubleshoots account and equipment issues through multiple tools and resources.  Resolves complex service related issues pertaining to all Cox products and equipment.  Proficient in: ICOMS, ETAdirect, KANA, QDN (Switch Query), Cornerstone, GNIS plant maps, Vision, Remedy, NIU conversions (CS2PS), EdgeHealth, Home Cert, and SOA (porting).     
Field Support Specialist May 2001Mar 2003 Cox Communications Edmond, OK Responsible for receiving paper work orders from technicians.  Audited work orders on accuracy for customer's services and billing.  Maintained files on received work orders. Accepted monies collected by Field Collectors.  Covered for Front Counter reps as needed.
Customer Service Representative Jun 1999May 2001 Cox Communications Edmond, OK Responsible for incoming calls from customers inquiring about installing services, service-related issues or billing inquiries.  Performed necessary troubleshooting steps for resolution.  Created and scheduled work orders according to customer's need. 
Education
Business May 1996 University of Central Oklahoma Edmond, OK
Office and Computer Skills Oct 1995 American Indian Training and Education Program Oklahoma City, OK
High School Diploma : Business May 1984 Enid High School Enid, OK
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Resume Details

This is a real resume for a Dispatcher III in Tulsa, Oklahoma with experience working for such companies as Cox Communications. This is one of the hundreds of Dispatcher III resumes available on our site for free. Use these resumes as templates to get help creating the best Dispatcher III resume.

Previous Companies:

  • Cox Communications

Previous Job Positions:

  • Dispatcher III
  • Field Support Specialist
  • Customer Service Representative

Schools:

  • University of Central Oklahoma
  • American Indian Training and Education Program
  • Enid High School

Level of Education:

  • High School Diploma

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