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Alorica - Directv Sales Representative Resume Example

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Andrew King
  • XXXXX XX XXX XX, Miami, FL 33177
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Representative with 5 years of experience combining management and customer service expertise in Directv Sales and H&R Block call centers. Looking for a position as a Postal Worker in a fast growth company.

Skills
  • Active Listening
  • Time Management
  • Complex Problem Solving
  • Computers and Electronics
  • Telecommunications
  • Customer and Personal Service
  • Clerical
  • English Language
  • Reading Comprehension
Experience
Directv Sales Representative, 05/2012 to Present
Alorica Miami, Fl
  • Answer high call volumes in a timely manner.
  • Monitor customer preferences to determine focus of sales efforts.Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Diagnose problems with installed equipment.
  • Determine price schedules and discount rates.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
H&R Block Customer Service Representative, 11/2011 to 05/2012
Alorica Miami, Fl
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Provide customers with ongoing technical support.
  • Demonstrate and explain the operation and use of products.
  • Answer customer questions regarding problems with their accounts.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Assist customers with correcting errors, while preparing taxes with the software.
H&R Block Customer Service Representative, 12/2010 to 05/2011
Alorica Miami, Fl
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Provide customers with ongoing technical support.
  • Demonstrate and explain the operation and use of products.
  • Answer customer questions regarding problems with their accounts.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Assist customers with correcting errors, while preparing taxes with the software.
H&R Block Customer Service Representative, 01/2010 to 04/2010
Alorica Miami, Fl
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Provide customers with ongoing technical support.
  • Demonstrate and explain the operation and use of products.
  • Answer customer questions regarding problems with their accounts.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Assist customers with correcting errors, while preparing taxes with the software.
Pre K 3 Teacher, 08/2007 to 06/2009
Pinecrest Presbyterian Day School Miami, Fl
  • Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
  • Prepare materials and classrooms for class activities.
  • Observe and evaluate students' performance, behavior, social development, and physical health.
  • Read books to entire classes or small groups.
  • Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
  • Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems.
  • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
  • Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling.
  • Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
  • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula
  • Prepare reports on students and activities as required by administration.
  • Organize and label materials and display students' work.
  • Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from those activities.
  • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
  • Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students.
Pre K 3 Teacher Assistant, 08/2005 to 06/2007
Pinecrest Presbyterian Day School Miami, Fl
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
  • Observe students' performance, and record relevant data to assess progress.
  • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
  • Take class attendance and maintain attendance records.
  • Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
  • Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
  • Laminate teaching materials to increase their durability under repeated use.
  • Requisition and stock teaching materials and supplies.
  • Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
Education
Associate of Arts: Teaching Early Childhood Education, May 2008 Miami Dade College - Miami, Fl
High School Diploma: Early Childhood Education, Jun 2005 Miami Palmetto Senior High - Miami, Fl
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Resume Details

This is a real resume for a Directv Sales Representative in Miami, Florida with experience working for such companies as Alorica, Pinecrest Presbyterian Day School. This is one of the hundreds of Directv Sales Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Directv Sales Representative resume.

Previous Companies:

  • Alorica
  • Pinecrest Presbyterian Day School

Previous Job Positions:

  • Directv Sales Representative
  • H&R Block Customer Service Representative
  • Pre K 3 Teacher
  • Pre K 3 Teacher Assistant

Schools:

  • Miami Dade College
  • Miami Palmetto Senior High

Level of Education:

  • Associate of Arts
  • High School Diploma

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