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Gc Services - Directory Assistance Operator Resume Example

Luke Young
XXX XX XXXX X, Alpine, TX 79830
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Reliable and hard-working with Master of Science Degree in Criminal Justice with a minor in Psychology.  Fast learner, dedicated and works well with others.  Over 10 years experience in customer service and problem solving. 

Skills
  • Customer and Personal Service
  • English and Spanish Language
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Speaking
  • Judgment and Decision Making
  • Monitoring
  • Writing
  • Education
  • Complex Problem Solving
  • Coordination
  • Social Perceptiveness
  • Time Management
  • Psychology
  • Active Learning
  • Service Orientation
  • Law
Experience
GC Services El Paso , TX Directory Assistance Operator Apr 1999Dec 2010 Fast paced call center with in-bound calls for addresses, telephone numbers, area codes, connected emergency calls for assistance and assisted in relay calls for the deaf.  Also received calls from Puerto Rico and Guam.  Experienced in deescalating issues and assisting in finding a solution to satisfy client and business needs and expectations. 
Family Dollar El Paso , TX Cashier Feb 1999Mar 1999
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Family Dollar Alpine, TX Cashier May 1996Feb 1999
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Sort, count, and wrap currency and coins.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
True Value Hardware Store Alpine , Tx Cashier Nov 1995Dec 1995
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Process merchandise returns and exchanges.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Education
Sul Ross State University Alpine, TX Master of Science: Criminal Justice May 2014 Received Bachelor's Degree in August of 2012
Graduated from Alpine High School in May 1991
Community Service
Volunteer for Relay for Life, 2011-Current
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Resume Details

This is a real resume for a Directory Assistance Operator in Alpine, Texas with experience working for such companies as Gc Services, Family Dollar, True Value Hardware Store. This is one of the hundreds of Directory Assistance Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Directory Assistance Operator resume.

Previous Companies:

  • GC Services
  • Family Dollar
  • True Value Hardware Store

Previous Job Positions:

  • Directory Assistance Operator
  • Cashier

Schools:

  • Sul Ross State University

Level of Education:

  • Master of Science

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