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Att - Directory Assistance Operator Resume Example

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Professional Summary

Friendly and enthusiastic Underground Cable Locator with 15 years of specialization in cable locating. Able to learn new tasks quickly and proficient in creating good customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Customer and Personal Service
  • Service Orientation
  • Telecommunications
  • Communications and Media
  • Reading Comprehension
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Instructing
  • Computers and Electronics
  • Public Safety and Security
  • Installation
Assistant Customer Service Technician 03/2003 to Current
AT&T - Pratt, KS
  • Operate underground cable locating equipment such as the Dynatel 2332 and arrange for repairs when equipment malfunctions.
  • Order supplies used on a daily basis for current job.
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Complete forms in accordance with company procedures.
  • Learn to operate new office technologies as they are developed and implemented.
Directory Assistance Operator 12/2000 to 02/2003
AT&T - Oklahoma City, OK
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Graduate, Accounting I and Accounting II: Sep 1974 Hawkeye Institute of Technology - Waterloo, IA
High School Diploma: May 1972 Thomas Jefferson Senior High School - Cedar Rapids, IA
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Resume Details

This is a real resume for a Directory Assistance Operator in Pratt, Kansas with experience working for such companies as Att. This is one of the hundreds of Directory Assistance Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Directory Assistance Operator resume.

Previous Companies:

  • ATT

Previous Job Positions:

  • Directory Assistance Operator


  • Hawkeye Institute of Technology
  • Thomas Jefferson Senior High School

Level of Education:

  • Graduate, Accounting I and Accounting II
  • High School Diploma

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