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American Express - Director Technologies Resume Example

Gabriel Rodriguez
Professional Summary:

Manish is Director and  Technology Leader within Loyalty Technologies organization at American Express. He is  among the pioneers driving the first wave of technology/delivery transformation at American Express, fostering the culture of innovation and Agility. Manish has consistent track record of forming and leading high performing global teams, driving large scale transformations and building innovative assets. He has high adaptability to changes in geography, work culture and environment, with proven track
record of leading cross-geographical teams and initiatives.In addition, Manish is among the first ones in the company to implement modern technology stack on internal cloud infrastructure and enable Dev Ops tools and techniques, driving continuous integration/delivery, test driven development, test automation and automated deployments.
Core Competencies
  • Domain expertise in customer marketing, loyalty & CRM
  • Delivery of large scale software projects
  • Leading in a complex, global environment
  • Forming high performing teams & developing talent
  • Business intelligence& reporting
  • Data management & data warehousing
  • Web development on distributed environment
  • Dev Ops, continuous delivery/integration
  • Cloud computing
  • Agile and waterfall software methodologies
  • Vendor agreements, contracts and financials
  • Quality management
  • Test automation & test driven development
Director - Technologies 02/2011 to Present
American Express Phoenix, AZ
  • Driving transformation of how software products are delivered at American Express, fostering innovation and Agility.
  • Hired and led a brand new team through transition from Waterfall to Agile software product development.
  • Provided leadership and oversight to deliver multimillion dollar projects, enabling loyalty definitions, business rules and configurations for new product launches.
  • Led the launch of real time campaign execution capabilities as part of a large digital offer ecosystem launch at American Express.
  • First in the company to implement continuous delivery, continuous integration, test driven development and test automation.
  • Responsible for overall people management including employee satisfaction, development and performance management.
  • Responsible for vendor relationships, statements of work, agreements and contracts.
  • Accountable for cost center financials, operating expenses and variable cost management.
  • In addition to core software delivery, driving quality practices and governance across the broader loyalty organization.
Director - Information Management 05/2007 to 01/2011
American Express Gurgaon, India
  • Implemented various BI, data management and data warehousing solutions for decision science organizations across international markets.

  • Leader of a large team responsible for delivery and execution of customer marketing campaigns on UNICA platform.       
  • Delivered market research campaigns for Global marketplace insights organization conducting quantitative and qualitative research on Amex products and services.
  • Led  and developed individual contributors and people leaders – Managers, Sr. Managers
  • Responsible for overall people management including employee satisfaction, development and performance management.
  • Responsible for vendor relationships, statements of work, agreements and contracts.
  • Accountable for cost center financials, operating expenses and variable cost management.

Senior Manager - Information Management 06/2006 to 06/2007
American Express Gurgaon, India
  • Responsibility of CRM Capabilities team in India focused on Institutional Customer Linking and Identification Capability development.      
  • Architect of Data Quality Framework for Institutional linking capability. Developed end to end CRM Data Quality Framework. Received Chairman's Award for Innovation.
  • Developed Executive MIS for senior leadership providing macro level insights into direct marketing and customer relationship management across business units.
  • Responsible for hands on development using technologies like Cognos and SAS.
  • Lead for individual contributor technical and analytical employees.
  • Responsible for performance management and development of technical resources.
Manager - Information Management 05/2004 to 05/2006
American Express Gurgaon, India
  • Design & development of Business Intelligence capabilities enabling strategic direction for customer marketing decisions and campaign management.      
  • Delivered Cognos based BI Tools/Cubes to enable multi-dimensional slice and dice capabilities for marketing strategies.
  • Implemented web based pre-campaign population sizing tool for campaign mail plan strategy.
  • Hands on preparation of datasets for reporting using SAS software.
Asstt Manager - Information Management 12/2002 to 05/2004
American Express Gurgaon, India
  • Hands on development of marketing MIS using mainframe systems and cognos in the beginning and then switched over to Sybase/SAS and cognos.
  • Developed and delivered 20+ multi dimensional reporting capabilities to consumer cards and small business cards marketing groups of American Express.
Information Analyst 07/2000 to 12/2002
Electronic Data Systems Gurgaon, India
  • Team Leader for Programming and Production Support related to Integrated Telecom Billing System Software at Electronic Data Systems.
  • Coded and architected several software Modules for a large “Integrated Billing System” Project.
Systems Engineer 05/1998 to 07/2000
UEC SAIL Information Technology Delhi, India
  • Programming Support for Steel Plant Software Modules.  
  • System study and process flow documentation for Outside Processor System at US Steels, Fairfield, USA  
PGCPM: General Management Apr 2008 Indian Institute of Management - Indore, India
Bachelor of Engineering: Electronics Engineering Aug 1997 Nagpur University - Nagpur, India
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Resume Details

This is a real resume for a Director Technologies in Phoenix, Arizona with experience working for such companies as American Express, Electronic Data Systems, Uec Sail Information Technology. This is one of the hundreds of Director Technologies resumes available on our site for free. Use these resumes as templates to get help creating the best Director Technologies resume.

Previous Companies:

  • American Express
  • Electronic Data Systems
  • UEC SAIL Information Technology

Previous Job Positions:

  • Director Technologies
  • Director Information Management
  • Senior Manager Information Management
  • Manager Information Management
  • Asstt Manager Information Management


  • Indian Institute of Management
  • Nagpur University

Level of Education:

  • Bachelor of Engineering

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