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The James Hotel - Director Rooms Division Resume Example

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William Brown
XXXX XXXXXXXX XXXXXX, New York, NY 10461
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
I am an extremely motivated executive with proven hands-on experience that delivers results to all stakeholders. I develop strong management teams that ensure service excellence, financial success, associate engagement, and owner satisfaction; an operational leader that is personally involved with sales and marketing strategies,  and revenue optimization.
Professional Hands-on Skills
  •  Quality Assurance control analysis of all hotel rooms
  • Analysis of financial statements: Profit and Loss statement, Departmental Budget, Revenue/Costs Variance Reports, Forecast analysis .  
  • Negotiation of contracts with hotel vendors
  • Management of financial and labor resources
  • Operation analysis of rooms division departments
  • Foreign Language: Spanish
  • 10 years of Customer and Personal Service experience
  • Management of personnel staff  of 40 plus employees
  • Proficient in: Opera, OnQ, Epitome, Oscar, WinAI, TimeSaver, GuestWare, Microsoft Office
Experience
Director: Rooms Division May 2012Present The James Hotel; Affinia 50; The Shoreham Hotel New York, NY
  • Motivate, coach, counsel and discipline all rooms division personnel

  • Prepare annual personnel  performance reviews

  •  Perform sales activities, such as greeting/assisting potential client's sites, and visiting hotel's competitive set.

  • Work on annual plan and rationale for rooms division revenue and expenses; endeavor to maximize departmental profit and control costs

  •  Contribute to the development of the hotel's annual marketing plan, capitalizing on all areas to increase revenue and improve image

Director: Front Office Operations Feb 2011 DoubleTree Guest Suites By Hilton, Times Square New York, NY
  • Manage Front Office management and line staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate activities of the front desk and Bell staff.
  • Direct and coordinate the Front Office financial and budget activities to fund operations, maximize productivity, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with hotel General manager, and staff members as necessary.
Director: Housekeeping Department Mar 2010 Hilton Times Square New York, NY
  • Involve in the supervising and monitoring of housekeeping staff and administer disciplinary action as required

  • Assist in overseeing the cleanliness of all guestrooms, corridors, service landings and public areas of the hotel

  • In charge of payroll report, scheduling, product management and inventory
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.


  • Monitor vendor contracts to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Housekeeping Manager Jan 2009 Hilton Times Square New York, NY
Night Auditor Mar 2008 AKA Hotels New York, NY
Assistant Front Office Manager Jul 2006 Morgans Hotel Group New York, NY
Education
MBA : Management Jun 2012 Aspen University Aspen, CO
Bachelor of Science : Marketing May 2005 Long Island University, Post Brookville, NY
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Resume Details

This is a real resume for a Director Rooms Division in New York, New York with experience working for such companies as The James Hotel, Affinia 50, The Shoreham Hotel. This is one of the hundreds of Director Rooms Division resumes available on our site for free. Use these resumes as templates to get help creating the best Director Rooms Division resume.

Previous Companies:

  • The James Hotel
  • Affinia 50
  • The Shoreham Hotel

Previous Job Positions:

  • Director Rooms Division
  • Director Front Office Operations
  • Director Housekeeping Department
  • Housekeeping Manager
  • Night Auditor

Schools:

  • Aspen University
  • Long Island University, Post

Level of Education:

  • MBA
  • Bachelor of Science

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