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Entergy - Director Regulatory Projects Resume Example

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Jayden Robinson
XX XXXXXXX XXXXX XXXXX , Maumelle , AR 72113 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic with a solid history of achievement in complex and large project environments.  Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Leadership and Team Development
  • Administration and Management
  • Complex Problem Solving
  • Business Acumen
Experience
Director-Regulatory Projects 04/1997 to 11/2013
Entergy Little Rock, AR
  • Held a number of jobs over the director and managing director level over period with the company.
  • Responsible for leading process and system improvements for regulatory group across the company.  Implemented new system and improvements that cut upwards of 20% of filing development time - valued at $2 - $3 million per rate filing.
  • Led the development of process improvements that allowed the group to successfully increase its level of filings by more than 50% with no additional staff.
  • Led the system-wide integration team responsible for the corporation's transition to competition.  Coordinated teams from each of the business/functional units across the corporation - involving 350-400 FTEs, Direct report team of 25-30 including consulting staff (Accenture).  Responsible for integration of all systems, processes and business legal/regulatory requirements.   Responsible for direct annual budget of $35 - $40 million.  
  • Managed 4 of 6 Entergy call centers.  Part of management team responsible for redesign and improvement of service levels.  Improvement call answer time from mid-50s percent to over 80 percent with no additional staff. 
General Manager 05/1984 to 04/1997
Alltel Little Rock, AR
  • Held a number of jobs with increasing responsibility over time with the company.
  • Led the creation of Alltel Long Distance from the ground up.  Responsible for all aspects of the business - financials, systems, processes, marketing, customer service, customer acquisition/retention, hiring, training and financials.  Exceeded all projections for customer acquisition/retention and profitability levels.  
  • Managed 100 seat call center in PA.  Placed there to help lead the culture change from a union shop-order taking one to a more sales based environment.  Successfully implemented with the group leading the Alltel system in sales.
  • Managed Alltel's data network.  Placed there to move the technically oriented group's approach and processes to be more customer friendly.  Successfully improved service metrics and customer response surveys.  
  • Background in advertising/public relations/employee communications and marketing.  Managed Alltel wireline advertising, employee communications, and marketing support.  Developed industry-first advertising co-op funding program with switch manufacturers.
Education
MBA: Business Administration/Finance Dec 2011 University of Arkansas at Little Rock - Little Rock, AR
Bachelor of Arts: Business Communication/Business May 1981 Wright State University - Dayton, OH
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Resume Details

This is a real resume for a Director Regulatory Projects in Maumelle, Arkansas with experience working for such companies as Entergy, Alltel. This is one of the hundreds of Director Regulatory Projects resumes available on our site for free. Use these resumes as templates to get help creating the best Director Regulatory Projects resume.

Previous Companies:

  • Entergy
  • Alltel

Previous Job Positions:

  • Director Regulatory Projects
  • General Manager

Schools:

  • University of Arkansas at Little Rock
  • Wright State University

Level of Education:

  • MBA
  • Bachelor of Arts

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