Jones Services - Director Operation Resume Example

Benjamin Taylor

XXX XXXXXXXXX XXX, Joppa, MD 21085

XXXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Professional Summary

Seasoned Director Environmental Service with more than 20 years of experience in fast-paced Hospital and Nursing Homes Environment]. Excellent Motivator, strong organizational and prioritization abilities.I have a good track record of achieving exceptional results in nursing homes state inspections . Good customer Service skills.I am skill at scheduling, inventory control, payroll,planning and implementation of work assignments.Experience in floor care, carpet cleaning, staff training,and computer applications.Review and evaluate work performance of the staff and any disciplinary actions necessary according to company polices.Attend and chair safety meetings.We do QI inspections and reports.Coordinate all outside services such as pest control and medical waste.Knowledge of state, federal, comar, joint commission and osha regulations. Eperience inlaundry operations ina healthcare facility. Developa produres in laundry that will ensure the resident's linen and personal clothes are cleaned correctly.

Skills

Service Orientation
Customer and Personal Service

Active Listening
Public Safety and Security

Time Management
Administration and Management

Education and Training
Critical Thinking

Reading Comprehension
Judgment and Decision Making

Complex Problem Solving
Quality Control Analysis

Operation and Control
Troubleshooting

Experience

Director Operation Jul 2008－Present Jones services EDGEWOOD, MD

Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Screen job applicants, and hire new employees.
Recommend changes that could improve service and increase operational efficiency.
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Director of environmental services, and Security May 2011－Aug 2012 Ravenwood nursing home Baltimore, MD

Direct activities for stopping the spread of infections in facilities such as hospitals.
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Check and maintain equipment to ensure that it is in working order.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Screen job applicants, and hire new employees.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

General Manager Jul 2009－Sep 2010 Sodexho Baltimore, MD

Complete and maintain records such as state-required documents, tracking documents, or product inventories.
Explain goals, policies, or procedures to staff members.
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Direct activities for stopping the spread of infections in facilities such as hospitals.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Check and maintain equipment to ensure that it is in working order.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Recommend changes that could improve service and increase operational efficiency.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.

Director housekeeping and laundry May 2005－Jul 2009 Fayette Health & Rehabilitation Center Baltimore, MD

Recommend changes that could improve service and increase operational efficiency.
Screen job applicants, and hire new employees.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Manage staff, preparing work schedules and assigning specific duties.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.

Director of environmental services, and Security Oct 1999－May 2005 Ebony Services, INC Baltimore, MD

Create or implement security standards, policies, and procedures.
Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
Develop and implement policies and procedures for the operation of a department or establishment.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Train staff members.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Plan and prepare employee work schedules.
Inspect work performed to ensure that it meets specifications and established standards.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Investigate complaints about service and equipment, and take corrective action.
Maintain required records of work hours, budgets, payrolls, and other information.

Director or manager Housekeeping ( Environm,ental Service) Aug 1997－Oct 1999 Sandtown Nursing & Rehabilitation Center Baltimore, MD

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Screen job applicants, and hire new employees.
Direct activities for stopping the spread of infections in facilities such as hospitals.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Maintain required records of work hours, budgets, payrolls, and other information.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Check and maintain equipment to ensure that it is in working order.
Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Select and order or purchase new equipment, supplies, or furnishings.
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Recommend changes that could improve service and increase operational efficiency.
Screen job applicants, and hire new employees.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Operation Manager Feb 1994－Aug 1997 Mia & Chimia Baltimore, MD

Estimate costs associated with operations, including repairs or preventive maintenance.
Maintain operations records, such as work orders, site inspection forms, or other documentation.
Monitor and maintain records of daily facility operations.
Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies.
Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues.
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Director Housekeeping & Laundry Sep 1990－Feb 1994 Lorien Frankford Nursing Home Baltimore, MD

Establish and implement departmental policies, goals, objectives, and procedures.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Direct activities for stopping the spread of infections in facilities such as hospitals.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Maintain required records of work hours, budgets, payrolls, and other information.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Check and maintain equipment to ensure that it is in working order.
Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Select and order or purchase new equipment, supplies, or furnishings.
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Recommend changes that could improve service and increase operational efficiency.
Screen job applicants, and hire new employees.
Issue supplies and equipment to workers.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Manager Housekeeping May 1985－Sep 1990 Libery Medical Center Baltimore, MD

Manage staff, preparing work schedules and assigning specific duties.
interview and train new employees, or oversee those personnel processes.
Direct activities for stopping the spread of infections in facilities such as hospitals.
Plan and prepare employee work schedules with Director aproval.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Check and maintain equipment to ensure that it is in working order.
Recommend changes that could improve service and increase operational efficiency.
Supervise in-house services such as laundries and housekeeping .
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Screen job applicants, and hire new employees with Director approval.