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Holy Family Memorial Inc - Director Of Women S And Children S And Medical Service Lines Resume Example

Abigail Morgan
XXXXX XXXXXX XXXX, Manitowoc, WI 54220
A results-oriented, operations and relationship building leader, with demonstrated skills in strategic thinking and detailed execution. Excellent communicator who achieves goals and objectives consistently, while preserving and enhancing patient care. Consistently reduces expenses and increases operating margins despite declining reimbursement. Effective at managing operations, provider and staff recruitment, program initiation and implementation. 
  • Delivered successful leadership for 105 employees which included, five outpatient physician's practices with 27 providers; providing superior patient care and developed teams and leaders in employee groups                   
  • Implemented and upgraded multiple practice management systems including the evaluation, project leadership, training and managing change process using Lean-philosophy                   
  • In Primary Care, increased patient volume 2-7% through a combination of marketing and operational approaches                  
  • Used process-improvement methods to reduce expenses 10-13% in multiple settings, while improving staff productivity and operations supporting patients and physicians                  
  • Achieved and exceeded financial and functional deadlines on a consistent basis            
  • Led transformation of Primary Care throughout the network; integrating Medical Homes, Open-access,  E-visits, Group Visits,and Medication Management Pharmacy Services, while maintaining a high patient-satisfaction rate                   
  • Developed and lead an Inspired Employee Program, through engaging employees and improving staff satisfaction                 
  • Coached/developed staff; built and retained high performance levels and low turnover                    
  • Consistently identified as a top leader within the network, by senior management, peers and employees                  
  • Currently leading a strategic goal focusing on Consumer Transparency, related to price, quality and the patient experience     
  • Provided in-services and facilitated crucial conversations within network departments requiring assistance 
Director of Women' s and Children' s and Medical Service Lines Jan 2014Present Holy Family Memorial Inc. Manitowoc, WI
  • Plan, implement and administer programs and services, ensuring that consistency and continuity are established throughout the service lines.
Director of Business Operations Jan 2013Jan 2014 Holy Family Memorial Inc Manitowoc, WI
  • Responsible for fiscal operations of  Primary Care, Behavioral Health, Emergency Room and Hospitalist, Rehab and Wellness Center.
Director of Rehab, Wellness Center and Behavioral Health Jan 2010Jan 2013 Holy Family Memorial Inc. Manitowoc, WI
  • Plan, implement and administer programs and services in a rehab setting and a medically based fitness center; including personnel administration, training, and coordination of therapist and fitness instructors.
  • Voted "Best of Manitowoc County" Rehab, three consecutive years.
Manager of Rehab Services Jan 2007Jan 2010 Holy Family Memorial Inc. Manitowoc, WI
  • Direct, supervise and evaluate work activities of 64 therapists and support staff.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Decreased turnover rate from 12% - 3% over three years.
  • Cross trained therapy staff in seven departments increasing efficiency with staffing. 
Team Leader Inpatient Therapy Jan 2005Jan 2007 Holy Family Memorial Inc. Manitowoc, WI
  • Manage change in integrated health care delivery systems, such as work restructuring, and created innovative ways to provide care and reduce nonproductive time; improving financial margins.
Occupational Therapy Assistants Jan 1998Jan 2005 Holy Family Memorial Inc. Manitowoc, WI
  • Select therapy activities to fit patients' needs and capabilities.
Master of Arts : Organizational Development Apr 2015 Silver Lake College Manitowoc, WI Organizational Development
Expected graduate date, April 2016
Bachelor of Arts : Business Management Dec 2000 Silver Lake College Manitowoc, WI Business Management
Associate of Applied Science : Occupational Therapy Dec 1982 Fox Valley Technical College Appleton, WI
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Previous Companies:

  • Holy Family Memorial Inc

Previous Job Positions:

  • Director of Women s and Children s and Medical Service Lines
  • Director of Business Operations
  • Director of Rehab
  • Wellness Center and Behavioral Health
  • Manager of Rehab Services


  • Silver Lake College
  • Fox Valley Technical College

Level of Education:

  • Master of Arts
  • Bachelor of Arts
  • Associate of Applied Science

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