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Four Seasons Resort And Residences Vail - Director Of Rooms And Residences Resume Example

Scarlett Watson
XXX XXXX XXXX, Vail, CO 81657
Ph: XXXXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Skills
  • Microsoft Office
  • Opera
  • Fluent in English and Portuguese
Experience
Director of Rooms and Residences Dec 2012Present Four Seasons Resort and Residences Vail Vail, CO
  • Oversee and coordinated all meetings for all three HOAs.
  • Increased our guest experience scores by 20 points year over year.
  • Attended weekly yield meetings and assisted pricing and revenue strategy decisions for the resort.
  • Developed and promoted four managers.
  • Assisted with the development of our J-1 program.
  • Participated in the Americas' Rooms Council.
Assistant Director of Rooms Aug 2011Dec 2012 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Awarded AAA Five Diamonds.
  • Improved our guest experience scores to highest level in resort's history.
  • Developed and promoted three managers.
  • Led our guest services team to highest garage revenue week during Byron Nelson.
  • Participated in the Americas' Rooms Council
Front Office Manager Oct 2010Aug 2011 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Achieved best guest experience score in resort's history (80%).
  • Led team to our best upsell revenue year in resort's history ($375,000).
  • Awarded AAA Five Diamond.
  • Implemented mentor program for all agents at the front desk and concierge.
  • Successfull trained and promoted three Rooms MITs.
Housekeeping Assistant Manager Sep 2009Oct 2010 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Cross trained in the housekeeping department.
  • Implemented a female traveler program.
  • Revised the houseman project monthly list.
  • Increased number of rooms completed in our perfect room program.
Guest Services Manager Oct 2007Sep 2009 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Managed a department of 29 employees.
  • Increased the arrival guest experience score by 5 points year over year.
  • Scored the highest employee opinion survey in the rooms division.
  • Increased garage revenue by 15% year over year.
  • Received AAA five diamond award.
Night Manager Dec 2006Oct 2007 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Responsible for resort's night audit and end of the day tasks.
  • Responsible for the department's upsell program
  • Managed guest recognition program and daily room assignment.
  • Assited with relocation of guests on sold out nights.
Front Desk Agent Jun 2006Dec 2006 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Led front desk team in upsell revenues.
  • Implemented angel program to enhance guest experience.
FF&E Coordinator Oct 2004Jun 2006 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Coordinated the order, payment and delivery of all FF&E for all capital projects at the resort.
  • Managed a capital budget of $100,000,000 including the expansion of new 40 villa rooms and other renovation projects.
  • Responsible for following up with designers and vendors to ensure projects met each deadline.
Accounts Receivable Clerk (Part-Time) Mar 2003Oct 2004 Four Seasons Resort and Club at Las Colinas Irving, TX
  • Responsible for creating monthly statements for all club members.
  • Assisted with the billing and invoice for all group accounts.
Education
BBA : Finance May 2006 University of Texas at Arlington Arlington, TX
High School Diploma May 2001 Trinity High School Euless, TX
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Resume Details

This is a real resume for a Director of Rooms and Residences in Vail, Colorado with experience working for such companies as Four Seasons Resort And Residences Vail, Four Seasons Resort And Club At Las Colinas. This is one of the hundreds of Director of Rooms and Residences resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Rooms and Residences resume.

Previous Companies:

  • Four Seasons Resort and Residences Vail
  • Four Seasons Resort and Club at Las Colinas

Previous Job Positions:

  • Director of Rooms and Residences
  • Assistant Director of Rooms
  • Front Office Manager
  • Housekeeping Assistant Manager
  • Guest Services Manager

Schools:

  • University of Texas at Arlington
  • Trinity High School

Level of Education:

  • BBA
  • High School Diploma

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