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The Inn At Little Washington - Director Of Reservations & Revenue Management Resume Example

Layla Ross
XXXX XXXXXXXXXXX XXXX , Woodville , VA 22749 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary
Experienced Hotelier with 15-year background in upscale/luxury hotels and international travel. Track record of achieving exceptional results in the areas of revenue optimization, profitability, guest satisfaction and system implementation.
Skills
  • Forbes 5-Star Restaurant & Lodging standards/training
  • AAA 5-Diamond Restaurant & Lodging standards/training
  • Project Management
  • Revenue Optimization
  • Channel Management
  • Demand Forecasting
  • Vendor relations & relationship building
  • Central Reservation Systems (Synxis, I-Hotelier)
  • Multiple property management systems
  • Preparation of budgets
  • P&L Statement Analysis
  • Online Reputation Management
  • Strong IT knowledge base
Experience
Director of Reservations & Revenue Management 05/2013 to Present
The Inn at Little Washington, Relais & Chateaux Washington, VA
Responsible for overseeing all Revenue Management and Reservations functions for the hotel and restaurant. Additional responsibilities include VIP guest services, marketing partner relations (Andrew Harper, Virtuoso), website management, special event planning, and project management/implementation.
Key Initiatives & Accomplishments:
  • Increased room revenue by 122% within the following channels - GDS, Internet Distribution & Voice (Relais & Chateaux)
  • Achieved a 35% increase in online dinner reservations by implementing an integrated booking engine
  • Implemented an e-commerce solution to sell gift certificates and Chef Patrick O'Connell authored cookbooks via the website
  • Developed a BAR rate structure to optimize room revenue during seasonal fluctuations and periods of compression
Rooms Division Manager / Revenue Manager (Director of Operations in General Managers absence) 01/2009 to 04/2013
The Lodge at Woodloch Hawley, PA
Managed all Guest Service, Reservations, Revenue Management, Housekeeping, Bell/Valet, Security and Transportation operations. Served as MOD/Operations Manager for the entire property. Responsible for maintaining all affiliate marketing/partner contracts, as well as channel management through a variety of portals.
Key Initiatives & Accomplishments:
  • Achieved 100% increase in online bookings between 2010 and 2012
  • Accelerated room revenue increases year over year by implementing a BAR rate structure
  • Increased American Express FHR revenue by 50% between 2011 and 2013
  • Supervised the installation process for in house laundry services
Tour Manager - Western USA & Asia 09/2004 to 01/2009
Country Walkers Waterbury, VT
Responsible for research and development, operation, marketing and financial success of all-inclusive luxury walking vacations in the Western United States and Asia
Key Initiatives & Accomplishments:
  • Maintained profit margins of 30-50% for all tour destinations
  • Developed and published itineraries for Country Walkers' first tour in India (introduced in 2008)
Front Office Manager / Service Promise Champion 12/2003 to 09/2004
Sheraton Burlington Hotel & Conference Center Burlington, VT
Managed Front Office, Gift Shop & Club Concierge operations. Served as the property appointed Service Promise Champion and key point of contact for group arrivals. 
Key Initiatives & Accomplishments: 
  • Managed the Sheraton Service Promise program on a property wide level. Trained individual departments on the program SOPs and assisted with their implementation of internal processes to meet program requirements
Clubhouse Manager / Accounts Receivable Manager 12/2002 to 09/2003
Adirondack Mountain Reserve & Ausable Club Keene Valley, NY
Recruited for this position at an exclusive private club in the heart of the Adirondack Mountains. Managed daily operations of all hotel departments. Coordinated member billing and Accounts Receivable functions.
Rooms Division Manager 06/2000 to 12/2002
Woodstock Inn & Resort Woodstock, VT
Managed Front Office, Reservations, Housekeeping and Bell/Valet operations. Participated in the Manager on Duty program for the entire property.
Education
Certified Rooms Division Executive (CRDE): Oct 2002 Educational Institute - AHLA
Major focus on Geosciences: State University of New York at Fredonia - Fredonia, NY
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Resume Details

This is a real resume for a Director of Reservations & Revenue Management in Woodville, Virginia with experience working for such companies as The Inn At Little Washington, Relais & Chateaux, The Lodge At Woodloch. This is one of the hundreds of Director of Reservations & Revenue Management resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Reservations & Revenue Management resume.

Previous Companies:

  • The Inn at Little Washington
  • Relais & Chateaux
  • The Lodge at Woodloch

Previous Job Positions:

  • Director of Reservations & Revenue Management
  • Rooms Division Manager
  • Revenue Manager
  • Tour Manager Western USA & Asia
  • Front Office Manager

Schools:

  • Educational Institute
  • State University of New York at Fredonia

Level of Education:

  • Certified Rooms Division Executive (CRDE)
  • Major focus on Geosciences

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