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Cummins Inc - Director Of Quality Resume Example

Wyatt Scott
A Quality andOperations Management professional in the Automotive andAerospace Industries desiring work ina progressive company where I may shareexperiences to further enhance yoursuccessful company. I am an experienced instructor, a good listener, and aprofessional that can drive culture change through incentives or policy to meettomorrow's stringent goals. 
  • Quality Control Analysis
  • Judgment and Decision Making
  • Administration and Management
  • Critical Thinking
  • Speaking
  • Customer and Personal Service
  • Systems Evaluation
  • Social Perceptiveness
  • Instructing
  • Auditing
Director of Quality Apr 2011Oct 2015 Cummins Inc. Rocky Mount, NC
  • Responsible for Customer Quality, Quality Systems, Assembly Quality, Machining Quality, Metrology, Metallurgy, and Supplier Quality functions.
  • Led organization to achieve ISO/TS-16949 Certification. 
  • Maintained ISO/TS certification through multiple surveillance and re-certification audits.
  • Improved Before in Service defects (BIS PPM) by 65%over a 2 year period.
  • Implemented Warroom Improvement meetings to focus on Customer dissatisfiers to initiate problem solving methods to eliminate issues,  this activity reduced monthly spend by 15% in first year.
  • Successfully planned and maintained $15 Mill budget year over year. 
  • Initiated financial recovery process from Suppliers for major costs associated with Supplier caused issues, collecting over $1.5 M on three specific issues in last 2 years.
  • Implemented Gage Training for every technician within the machining business to eliminate defects caused by unfamiliarity with gage usage.
  • Initiated Teambuilding activities to ensure a strong result oriented Quality Team in each functional area. 
Customer Quality Manager Feb 2009Apr 2011 Cummins Inc. Rocky Mount, NC
  • Led 5 Non-ExemptCustomer Quality Assurance Technicians and 2 Exempt Quality Engineers with responsibilityfor over 400 direct customer interfaces.
  • Improved root cause analysis times to customer complaintsfrom 45 days to 25 days by eliminating variations in defective part returns. 
  • Initiated a daily meeting to report customer defects withmandatory attendees including Supplier Quality, OperationsManagement, Product Engineering, and Materials personnel. 
  • Set travelschedules and budgets for Customer visits designed to enhance the Customer experience for our product and alsoto document safe handlingprocedures to reduce BIS and Warranty claims. 
  • ImplementedCustomer Scorecard review at Monthly Leadership Meetings.
Quality Engineering Manager Jan 2005Feb 2009 Cummins Inc. Rocky Mount, NC
  • Managed 4 Quality Engineers with responsibility foroverall Capability of 8 machining lines. 
  • Improved Key, Major, and Critical CapabilityIndices from 80% capable to 94% capable working withManufacturing Engineering along with using simple monitoring and measuring techniques. 
  • Created a Supplier Improvement Program for poor performingsuppliers. 
  • Worked with Operations Management to implement an OperatorTraining Matrix to ensure Certified Operatorswere available at all times to run critical operations.
Quality Engineer Jul 1999Jan 2005 Cummins Inc. Rocky Mount, NC
  • Implemented Key measurement SPC into the machiningbusiness. 
  • Improved capability matrices workingwith operators on propermeasurement techniques that includedgage usage and developing adequate frequency of inspection points.
Technical Specialist Jun 1997Jul 1999 Cummins Inc. Columbus, IN
  • Responsible for Fuel Injectormachining and assembly operations. 
  • Improvedcapability of precision matched ground components for Fuel Injectors on theHeavy duty product Line.
Quality Supervisor Jan 1986Jun 1997 Allied-Signal Aerospace Rocky Mount, NC
  • Responsible supervisor for daily function of Receiving Inspectionalong with Shipping andReceiving Docks for a 2 shift operation. 
  • Redesigned receiving inspection from a100% incoming part inspection to a successfully transitioned audit program. 
  • Improved backlog of product waitingto be inspected and placed intoinventory from 8 days to 2 daysthereby freeing up cash flows. 
  • Led MRB process of rejected components in conjunctionwith ProductEngineering support. 
  • During this tenure I held positions in Materials,Purchasing and Supplier Quality.
Skilled Trades - Gauge Calibration Oct 1985Nov 1985 General Motors, Truck and Bus Group Pontiac, MI
  • Skilled Trades - Metrology and Calibration Journeyman.
Skilled Trade - Tool and Die Jun 1975Oct 1985 Bendix Automotive and Aerospace South Bend, IN
  • General Inspection and Assembly.
  • Apprenticeship completed in MetrologyTool and Die Inspection.
MBA: Management and Accounting Apr 2006 Indiana Wesleyan University Marion, IN
Bachelor of Science: Business North Carolina Wesleyan College Rocky Mount, NC Business Administration
Six Sigma Certified Belt and Sponsor Certified Quality Engineer - ASQ
Community Service
Current Board Member of the Fred Turnage Chapter of the American Red Cross. 
Certified Quality Engineer via American Society for Quality from 1999 - 2015
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Resume Details

This is a real resume for a Director of Quality in Rocky Mount, North Carolina with experience working for such companies as Cummins Inc, Allied Signal Aerospace, General Motors. This is one of the hundreds of Director of Quality resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Quality resume.

Previous Companies:

  • Cummins Inc
  • Allied Signal Aerospace
  • General Motors

Previous Job Positions:

  • Director of Quality
  • Customer Quality Manager
  • Quality Engineering Manager
  • Quality Engineer
  • Technical Specialist


  • Indiana Wesleyan University
  • North Carolina Wesleyan College

Level of Education:

  • MBA
  • Bachelor of Science
  • Six Sigma Certified Belt and Sponsor \nCertified Quality Engineer - ASQ

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