Richemont North America - Director of Operations Resume Example

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Zoe Jenkins
Professional Summary

Focused leader, recognized for delivering superior results with over 15+ years experience in business operations, P&L management, finance, and project management. Open communication, hands on, highly visible leadership and management style that has been extremely successful reaching and motivating all levels of the organization.

Core Competencies
  • Multi-Function P&L Analysis / Expense Control 
  • Site Selection / Real Estate 
  • Recruiting / Hiring / Training / Retention 
  • Change Management 
  • Purchasing / Contract Negotiations
  • Strategic planning
  • Leadership / Team Building
  • Organizational Restructuring/Outsourcing
  • Outsourcing
  • Performance Improvement
Director of Operations 07/2011 to Present
Richemont North America New York, NY
  • Head of Building and Office Services function covering all aspects of facility and administrative operations for the corporate offices in New York, Connecticut, and Florida.
  • Recruit, hire and train employees including performance appraisals, recommended promotions and recognition; currently lead team of 20+ professionals.
  • Responsible for new office design and selecting and coordinating with all external vendors to build and maintain a high-end luxury corporate environment.
  • Direct and exclusive management of renovation and new construction of over 160,000 square feet of office space in NY and CT.
  • Manage CAPEX Budget of $30 million over 3 years and 4 large scale complex construction projects including space planning for about 550 people over 20+ different Brands and Functions.
  • Coordinate complex moves and changing business needs in regards to real estate and space planning, follow all lease obligations, and maintain relationship as tenant representative for all building related issues and processes.
  • Streamline policies and procedures to cut down on waste, reduce expenses and improve operational production across multiple corporate offices and 130+ retail locations.
  • Manage annual operating expense budget of over $13 million with full P&L responsibility.
  • Responsible for newly created procurement function with significant anticipated annual savings and streamlined processes; experienced in the negotiation of high level contracts.
  • Meet with executive management to conduct presentations on operational strategies and enhancement projects.
  • Handle escalated problems and develop quick resolution to ensure full customer satisfaction.
  • Liaise with Heads of IT, HR, EHS, and Security on all office related topics; member of Emergency Response Group.
  • North American representative for all Corporate Social Responsibility initiatives including implementation of global strategy, CO2 reduction, annual reporting, and community service initiatives; member of Group Environment Committee.
  • Plan all corporate events including annual company picnic and holiday party; lead NY Business Improvement Committee.
Senior Manager of Operations 07/2009 to 06/2011
Richemont North America New York, NY
  • Restructured Office Service department and solidified teams to create world class support for corporate headquarters.
  • Consolidated vendors and renegotiated all service contracts related to function resulting in efficiency and significant cost reduction. 
Manager, Reporting and Analysis 05/2003 to 06/2009
Richemont North America New York, NY
  • Maintained all volume and financial KPIs relating to the Customer Service side of the business.
  • Was financial liaison to department; responsible for monitoring all monthly, quarterly, and annual results including Budget preparation.
  • Met with Brand presidents and Group officials to review all aspects of customer service.
Business Analyst 07/2001 to 04/2003
Richemont North America New York, NY
  • Analyzed daily operations and presented suggestions for efficiency improvements.
Financial Analyst 02/2000 to 04/2001
Phase2Media, Inc New York, NY
  • Was key member of the Financial Planning and Analysis Group, reporting to the CFO.
  • Conducted meetings with senior management to establish sales goals and compensation plans that were in-line with company set targets.
Equity Research Analyst 06/1998 to 01/2000
Value Line Publishing, Inc New York, NY
  • Researched and initiated coverage of stocks for the Value Line Special Situation Service.
  • Followed over 20 companies on a day-to-day basis and interpreted key happenings for subscribers through bi-weekly commentaries.
Bachelor of Arts: Economics May 1998 Brandeis University - Waltham, MA Graduated Cum Laude
Minor in French Language and Literature

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About this resume

Director of Operations FROM New York , New York RESUME

This is a resume for a Director of Operations in New York, New York with experience working for such companies as Richemont North America and Richemont North America. The grade for this resume is 0 and is one of hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

School Attended
Brandeis University