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Regency Capital Corporation - Director of Operations Resume Example

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Sophia Morris
XX XXXXXX XXX, Kenmore , NY 14217
Ph: XXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Director/manager with more than 10 years of experience in fast-paced call center environment. Excellent leadership and management skills. Track record of achieving exceptional results in the collections industry.

Skills
  • Speaking
  • Active Listening
  • Judgment and Decision Making
  • Customer and Personal Service
  • Critical Thinking
  • Management of Personnel Resources
  • Operation Monitoring
Experience
Director of Operations Dec 2013Aug 2014 Regency Capital Corporation Amherst, NY

Was responsible for leading a team of accounts receivable customer service representatives. Tasks included hiring/firing, scheduling, payroll, devising and executing plan to reach weekly and monthly goals.

Director Of Operations Oct 2010Dec 2013 Upstate Management Services Amherst, NY

Was in charge of all daily operations tasks for Upstart company.

Helped grow company from 6 employees to over 40.

Was in charge of leading teams of collectors and managers to reach monthly revenue targets.

While in this position the company went from $50,000 gross monthly revenue to over $500,000 in monthly revenues.

Was responsible for handling all compliance issues including but not limited to daily phone calls with attorneys and also written responses to states Attorney Generals.

Education
Bachelor of Arts : Communication Jun 2006 Univeristy At Buffalo Buffalo , Ny
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Resume Details

This is a real resume for a Director of Operations in Kenmore, New York with experience working for such companies as Regency Capital Corporation, Upstate Management Services. This is one of the hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

Previous Companies:

  • Regency Capital Corporation
  • Upstate Management Services

Previous Job Positions:

  • Director of Operations

Schools:

  • Univeristy At Buffalo

Level of Education:

  • Bachelor of Arts

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