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Lori Knapp Companies - Director of Operations Resume Example

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Natalie Bennett
XXXXX XXX XXX XX, Richland Center, WI 53581
Professional Summary

Service-oriented Director of Operations with over 16 year background in business. Core competencies include fast learner, creative problem solver and customer service based as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Critical Thinking
  • Judgment and Decision Making
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Complex Problem Solving
  • Active Listening
  • Instructing
  • Personnel and Human Resources
  • Operation and Control
  • Administration and Management
Director of Operations Sep 2005Present Lori Knapp Companies Richland Center, WI
  • Meet with clients to determine objectives, budget, background information, and discuss their preferences in the care they receive.
  • Direct recruitment, hiring and new hire training of all branch staff to include managers, registered nurses and direct care staff.
  • Promote company through various marketing opportunities.
  • Establish work schedules and assign staff members. Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Maintain computerized record management systems to store and process resident and personnel data.
  • Assist with the development and implementation of organizational policies and procedures for residential and in home care programs as well as personnel.
  • Conduct quality audits for various programs.
  • Maintain communication between funding agencies, physicians, accounting and department heads.
Team Leader/Operations Manager Jan 2003Sep 2005 Lori Knapp Companies Richland Center, WI
  • Coordinated daily office operations to support direct care and administration.
  • Monitored various programs to ensure that safety, quality care policies and procedures are adhered to.
  • Prepared and review system, operational reports and schedules to ensure accuracy and efficiency.
  • Hired, trained, disciplined and terminated clerical and direct care employees.
  • Set goals and deadlines for the department to assure quality goals are met.
  • Conducted classes to teach procedures to staff.
  • Ordered and distributed office supplies.
Team Leader Aug 1998Jan 2003 Lori Knapp Companies Richland Center, WI
  • Liaison between medical professionals, social workers and clients to assure quality care.
  • Scheduled care staff.
  • Marketed services to funding agencies.
  • Assisted in the development of branch policies and procedures.
  • Coordinated team meetings with the member, staff and their interdisciplinary team.
  • Processed monthly charting.
  • Assisted human resources in the hiring, training and termination process.
Director of Operations
  • Overall supervision of daily operations.
  •  Assure compliance with government, state, local and company policies and regulations. 
  • Direct recruitment, orientation and training for new hires to include mangers, nurses, clerical and direct care staff.
  • Assure all work related injury reporting is completed and processed in a timely manner.
  • Maintain quality in the various programs through quality audits and inspections.
  • Support and supervise managers, clerical and direct care staff.
  • Manage own accounts and projects, working within budget.
  • Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Business UW Richland Richland Center WI Currently studying for my PHR certification.
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Resume Details

This is a real resume for a Director of Operations in Richland Center, Wisconsin with experience working for such companies as Lori Knapp Companies, Lori Knapp Companies Richland Center, Wi. This is one of the hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

Previous Companies:

  • Lori Knapp Companies
  • Lori Knapp Companies Richland Center
  • WI

Previous Job Positions:

  • Director of Operations
  • Team Leader
  • Operations Manager


  • UW Richland Richland Center

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