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Elite Continuing Education - Director Of Operations Resume Example

Noah Smith
X XXXXXXXXX XXXXX, Palm Coast, FL 32164
Professional Summary

Accomplished and energetic Senior Professional with a solid history of achievement in Customer Satisfaction and Employee Development. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Human Resources, Customer Service and Call Center Management.

  • Time Management
  • Judgment and Decision Making
  • Critical Thinking
  • Complex Problem Solving
  • Administration and Management
  • Management of Personnel Resources
  • Management of Financial Resources
  • Operations Analysis
  • Personnel and Human Resources
  • Education and Training
  • Learning Strategies
Elite Continuing Education Ormond Beach, FL Director of Operations Jan 2013Present
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Identify staff vacancies and recruit, interview and select applicants.
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
  • Administer compensation, benefits and performance management systems, and safety and recreation programs.
  • Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
American Express Analytics and Information Management WAH, FL Performance Analytics Manager Jan 2011Jan 2013 ·         Leadership role in business analysis with responsibility of managing a team of 8 business analysts; analysis and reporting of employees performance data against KPIs
·         Leveraged technology inventively to modernize existing performance tracking and reporting
·         Initiated development of new, user-friendly databases for expedient reporting and analysis
·         Identified root-causes to different problems and prepared solution-driven recommendations
 ·         Identified trends as well as developed and implemented strategies to drive process and performance improvement; successfully achieved re-engineering targets ·         Reduced cycle time by 33% by strict control on errors and defects with increased efficiency
·         Managed third-party vendor relationships for newly installed Management Information System and successfully negotiated service contracts to ensure quality product within budget
·         Ensured thorough compliance with budget parameters amid effective system implementation and user training
Jacksonville University Jacksonville, FL MBA: Management Jun 2005
Jacksonville University, Fl Bachelor of Arts: Management and Leadership Jun 2003
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Resume Details

This is a real resume for a Director of Operations in Palm Coast, Florida with experience working for such companies as Elite Continuing Education, American Express Analytics And Information Management. This is one of the hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

Previous Companies:

  • Elite Continuing Education
  • American Express Analytics and Information Management

Previous Job Positions:

  • Director of Operations
  • Performance Analytics Manager


  • Jacksonville University
  • Jacksonville

Level of Education:

  • MBA
  • Bachelor of Arts

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