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Canon Business Process Services - Director Of Operations Resume Example

Amelia Cooper
Professional Summary

Accomplished and energetic Director of Operations with a solid history of achievement in Business Process Outsourcing. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer and personal service, complex problem solving, operational analysis.

  • Green Belt Certified
  • Judgment and Decision Making
  • Customer and Personal Service
  • Complex Problem Solving
  • Administration and Management
  • Management of Personnel Resources
  • Persuasion
  • Operations Analysis
Director of Operations 09/2006 to Present
Canon Business Process Services, Inc Washington, DC
  • Provide direction & leadership in the implementation of the corporate operating plan to maximize sales of current CPBS services & product
  • Exercise overall management responsibility for the operations activities in the assigned region and for ensuring quality services by meeting varying client requirements and needs
  • Support the implementation of operational programs, procedures methods and practices to promote key messages and achieve a competitive advantage
  • Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Direct overall site operations within the region to meet Company objectives for operational excellence
  • Identify, plan and execute areas for improvement to ensure consistence quality service
  • Responsible for the profitability, efficiency and quality of the Mid-Atlantic region
  • Identify trends and establish regional budgetary guidelines
  • Oversee the handling of general personnel functions and client or employee issues
  • Monitor financial performance including profit, billing and cash-handling procedures
  • Oversee the monitoring of operating unit activities to ensure compliance with CBPS & client policies, as well as contract requirements
  • Assist in sales presentations as needed
  • Achieve 98% or above client retention
  • Hold team and self-accountable to Company Core Values
  • Weekly account visits to audit performance and drive excellence
  • Support sales within “New Business Opportunities” and existing accounts offering competitive salaries, SLA compliance language and out of box creative thinking
  • Leverage company and regional resources to drive expansion into business process outsourcing, imaging and process improvement for new and existing clients
  • Support Technology training, building knowledge to support future opportunities


National Client Services Manager/Director 07/1994 to 08/2006
Williams Lea Washington, DC
  • Managed over 6 million in annual revenue Supported over 1,000 customers Oversee operations in three cities (NY, Baltimore and DC)
  • Designed service center layouts from ground up
  • Created and implemented various forms, electronic logs, and analytical worksheets to help improve time management and accountability
  • Managed as many as fourteen accounts Select, train and develop Account Managers Manage new account start-up teams
  • Maintained Best Practice database Write workflow procedures, user guides, and proposals for new services
  • Evaluated job performance of direct reports Fiscal Management & Accountability
  • Recommended appropriate equipment configurations Maintain client relations Develop and oversee operational systems
  • Managed financial performance reporting
  • Cost auditing and control
  • Managed Word Processing account Interact with Sales, Division and Corporate staffs, customer and suppliers
  • Pursued new product lines and services
  • Analyzed new prospects and implement contracts
Service Coordinator/Technician 09/1993 to 04/1994
Source Digital Systems McLean, VA
  • Installed software and hardware in Macintosh Computers.
  • Provided on-site installation and training.
  • Provided phone and on-site technical support.
Equipment Coordinator 12/1992 to 07/1993
Apple Computer Reston, VA
  • Repaired, upgraded, and staged equipment for the sales and engineering teams.
  • Received and shipped equipment.
  • Managed inventory Database (over 4000 pieces of equipment).
Loan Origination Analyst 08/1992 to 12/1992
Sallie Mae Reston, VA
  • Originated student loans and resolved loan application discrepancies.
Manager 08/1984 to 08/1992
McDonald's Corporation Herndon, VA
  • Recruited, trained and supervised 75 employees Managed highest volume McDonald's in the Washington Metropolitan Area (US $3.6 million in annual sales)
  • Developed Marketing Plans and Statistical Reports
  • Received Regional Manager Award in 1989 and Outstanding Manager Award in 1989 and in 1990
Bachelor of Science: Economics May 1992 George Mason University - Fairfax, Virginia. B.
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Resume Details

This is a real resume for a Director of Operations in CANA, Virginia with experience working for such companies as Canon Business Process Services, Inc, Williams Lea. This is one of the hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

Previous Companies:

  • Canon Business Process Services
  • Inc
  • Williams Lea

Previous Job Positions:

  • Director of Operations
  • National Client Services Manager
  • Director
  • Service Coordinator
  • Technician


  • George Mason University

Level of Education:

  • Bachelor of Science

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