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Audubon Aquarium - Director of Operations Resume Example

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Ella Peterson
  • XXXX XXXXXX XXXXXX, Harvey, LA 70058
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Goal-oriented professional dedicated to high levels of customer satisfaction, risk management, and facility operations through a team-driven approach with specialized knowledge in facility operations and safety management. Sixteen years of noted achievement in the facility management and operations field at the most visited ticketed tourist attraction in Louisiana. Twenty-five years of experience in the customer driven service sector of retail, customer service and attraction management with a focus on customer and onsite safety.
Skills
  • Facility Operations Management
  • Safety and Security Orientation
  • Administration and Management
  • Management of Financial Resources
  • Management of Personnel Resources
  • Team Development and Building
  • Systems Evaluation
  • Project Planning/Execution
Experience
Director of Operations, 07/2007 to Present
Audubon Aquarium, Entergy IMAX Theatre, Woldenberg Park and Audubon Butterfly Garden and Insectarium New Orleans, LA
Responsible for management of a 2.5M operating budget, six departments, base staff of 40 personnel providing mechanical and technical support to five facilities and thirteen acres of green space with a focus on safety compliance.
  • Responsible for developing and executing Risk Management training portion of Audubon Nature Institute's new hire orientation with a focus on BBP, Safety Data Sheet, OSHA compliance and ANSI standards.
  • Impacts guest experiences through the execution of camera ready standards for the Audubon Downtown Facilities and their supporting properties through operational maintenance and integrity. 
  •  Acts as a liaison to internal and external customers in regards to operational activities within the facilities as well as assists our sales team in coordination of Special Events logistics. 
  • Leads the management team in insuring facility Standard Operating Guidelines(SOGs) and emergency protocols/procedures are current and maintained in accordance with city/state/federal guidelines. 
  • Coordinating training and assured compliance to heavy equipment training and procedural compliance.
  • Provides onsite support and coordination of emergency response team that shelters in place during tropical storm/hurricane situations.
Operations Manager, 04/2002 to 07/2007
Audubon Aquarium, Entergy IMAX Theatre, Woldenberg Park and Audubon Butterfly Garden and Insectarium New Orleans, LA

Provides support to the Downtown Operations Director through focus on internal and external customer service, facility camera readiness, fiscal oversight and staff accountability.

  • Estimated costs associated with operations, including repairs or preventive maintenance.
  • Maintain operations records, such as work orders, site inspection forms, or other documentation.
  • Supervised contractors and subcontractors to ensure quality of work or adherence to safety regulations or policies.
  • Trained or coordinated the training of employees in operations, safety, environmental issues, or technical issues.
Special Projects Coordinator, 07/2000 to 04/2002
Audubon Aquarium of the Americas, Entergy IMAX Theater and Woldenberg Riverfront Park New Orleans, LA

Liaison to the Downtown Operations Team to internal and external customers, assists Director of Operations with policy development, site inspections, and staff development.

  • Performs front of house camera ready site inspections, distributes and maintains documentation.
  • Determines staffing requirements for Operations Departments, and assist Operations Managers with interviewing, hiring and training new employees, or overseeing those personnel processes.
  • Onsite production management and liaison for annual festivals, i.e. French Quarter Fest and Lundi Gras
Store Manager, 01/1998 to 07/2000
HMS Host New Orleans, LA

Responsible of a $2.5M retail environment operating out of the Audubon Aquarium of the Americas and Entergy IMAX Theater which consisted of three shops and a team of twenty-five F/T and P/T personnel:

  • Focused on a creating a customer driven culture of guest service by training team in greeting and assisting customers, as well responding to customer inquiries and complaint
  • Directed and supervised staff engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Developed methods and procedures to increase sales, expand markets, and promote business.
Education
Bachelor of Arts: Homeland Security, Tulane University - New Orleans, LA
Anticipated Graduation date: December 2016.
Awards

2002 - Mayor's Sustainable Business Award: Category General Nonprofit Organization, Committee Chair

2003 - Audubon Nature Institute's President's Award for Outstanding Supervisory Performance Contributing to the Success of the Audubon Nature Institute 

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Resume Details

This is a real resume for a Director of Operations in Harvey, Louisiana with experience working for such companies as Audubon Aquarium, Entergy Imax Theatre, Woldenberg Park And Audubon Butterfly Garden And Insectarium. This is one of the hundreds of Director of Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operations resume.

Previous Companies:

  • Audubon Aquarium
  • Entergy IMAX Theatre
  • Woldenberg Park and Audubon Butterfly Garden and Insectarium

Previous Job Positions:

  • Director of Operations
  • Operations Manager
  • Special Projects Coordinator
  • Store Manager

Schools:

  • Tulane University

Level of Education:

  • Bachelor of Arts

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