Alpine Payment Systems - Director of Operations Resume Example

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Daniel Thomas

XXXX XX XXXXX XXX , Vancouver , WA 98682 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Fifteen years of proven customer satisfaction through creativity, dedication, and positive energy are of the many attributes that make me a highly qualified to increase customer retention and sales. I am a motivated leader with strong organizational and prioritization skills. I posses a solid history of achievement in Operation Management, Sales, Human Resources, and corporate level Event Planning and Coordination.

Skills

Operation & Project Management
Event Design & Coordination

Customer Service & Retention
Human Resources & Incentives

Sales & Marketing
Quickbooks, ADP Payroll, ezLaborManager

Microsoft Office, Adobe Acrobat
Event Coordination

Experience

Director of Operations 06/2010 to 10/2014
Alpine Payment Systems – Vancouver, WA

Reviewed and implemented policies and procedures in all departments to monitor production and efficiency. Implemented "Bio hand punch" time clock monitoring system which saved hours of manual accounting.
Marketing: Designed company branding, Created trade show displays. Designed plastic business cards with embossed numbering that looked like real credit cards! Increased merchant appointments by 25%.
Reviewed financial statements, sales, attrition, customer accounts, inventory, and activity reports on a daily basis to determine areas needing cost reduction and program improvement.
Saved company $15,000 by analyzing outstanding "call tags."
Saved company $95,000 by analyzing negative merchant accounts.

Maintained compliance with industry standards and laws. Lead customer service team to zero "non PCI compliant" merchants saving them 25% of processing revenue from government penalties.
Negotiated contracts, designed, and coordinated annual corporate holiday employee banquet. Honored individuals from each department with a "People's Choice" award given at the event.
Created employee loyalty through direct communication with daily briefs, weekly meetings, and annual reviews.
Created and coordinated the corporate Holiday Gift Program: Implemented and directed personalized shopping for employee's children; clothes & toys, gift wrapping, distribution. 2007-2014

Human Resources Manager 09/2007 to 06/2010
Alpine Payment Systems – Vancouver, WA

Recruited staff via job fairs, newspaper advertising, social media, and inside staff. Implemented "$90 for 90"- recruiting incentive
Conducted HR administration duties: Performed background checks, read resumes, administered application process, new employee orientation, and exit interviews.
Created daily, weekly, and monthly incentives: Gift certificates, paid day off, team dinners, gift baskets, are some of the various prizes given.

Performed difficult staffing duties, including dealing with understaffing, mediating disputes, firing employees, and administering disciplinary procedures.

Prepared payroll reports by department, administered employee heath benefits, vacation times, and unpaid time off.

Dealt with Labor and Industry unemployment disputes and Workers' Compensation claims. Maintained current knowledge of EEO and affirmative action guidelines and laws. Implemented a quarterly "Harassment Training" for all employees and management teams.

Event Coordinator 03/2000 to 09/2007
Parties by Jen – Vancouver, WA

Consulted with customers to determine theme and ideas for the event. Determined budgets and venue of the event.
Designed table arrangements and floor plans with event planning software.
Ambiance monitoring during event. Supervised lighting, volume, buffet table, food service transitions, staff and guests body language.

Coordinated services for events, such as accommodations and transportation, facilities, catering, signage, AV, displays, special needs requirements, printing and event security.

Organized invitations and registration of event participants.

Negotiated contracts with service providers and suppliers such as hotels, DJ's, Photographers, Catering, et all.

Cosmetics Dept. Manager 11/1996 to 02/2000
Nordstrom – Beaverton, OR

Education

Interior Design Program: Jun 2006 The Art Institute - Portland , OR

Associate of Arts: Design and Applied Arts May 2001 Portland Community College - Beaverton, OR

Community Service

Volunteer, SW Washington Humane Society: Curation, Reconciliation, Gift bag distribution. 2014-Current
Volunteer, Clark County Equestrian Council: Event Coordinator, Banquet Design, Curation. 2013-Current

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Director Of Operations Human Resources Manager Event Coordinator Director